Lancelot Restaurant Restaurant in Vail

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Rezensionen
#22 Aus 111 in Vail
8.8
306 Rezension
Ambiente
8.8/10
Essen
8.8/10
Innere
8.8/10
Preise
8.8/10
Service
8.8/10
Mehr Details
Preis & Küche
$ American, Grill
Restauranttyp
Restaurant
Diätetische Einschränkungen
Vegetarian Friendly, Glutenfreie
Um
If you want to remember Colorado Ski Museum-Ski Hall of Fame, come to this bar first. The feature of Lancelot Restaurant is serving nicely cooked ribs, prime rib roast and fillet steaks. It's time to try good crème brûlée, apple strudels and vanilla ice cream. After a long working week, you can taste delicious martinis, malbec or beer. Great chocolate frappe is served at this place. The convenient location of this spot makes it easy to reach even in rush hours. A number of guests find the staff attentive. People mention that the service is spectacular here. This bar offers you average prices for flavorful meals. The beautiful decor and charming atmosphere let clients feel relaxed here. The overall rating of Lancelot Restaurant on Google is 4.5.
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The food was amazing. Service was slow. We were a party of 6. We were told that we could split the bill among 3 credit cards. I looked to see if it was stated anywhere that gratuity was automatically included. It did not state that. When we handed our server the cards we told him that we were leaving the tip in cash. He said OK. Then we each wrote “cash” on the tip line. The next day we noticed that we were each charged an additional 20% for gratuity. I find that to be sketchy behavior. Clearly we did not intend to leave a 45% tip. Instead of saying OK when we told the server we were leaving a cash tip- he should have informed us that we were each going to be automatically charged an addition 20%. Our bill was $419.00 and we left $88 in cash plus were charged another $90 on our cards. So beware! Update- the restaurant owner contacted me to say that he often gets calls from angry customers who leave bad reviews when this happens and explained that the charge is temporary and done automatically by the credit card company. I said that this anger and frustration is avoidable by telling customers who leave cash tips that they are likely to still see a 20% gratuity on their statement but it will be temporary and eventually removed. That way, the customer will not be taken aback when they see the charge and have to spend time finding out what happened. Service Dine in Meal type Dinner Price per person $50–100 Food: 5 Service: 3 Atmosphere: 5 Recommended dishes Blackened Prime Rib
Service Dine in Meal type Dinner Price per person $50–100 Food: 5 Service: 3 Atmosphere: 5 Recommended dishes Blackened Prime Rib
Service Dine in Meal type Dinner Price per person $30–50 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes Sir Lancelot Cut
The food was fine; the service was terrible. Our waitress effectively bailed on our party of 2 after realizing we were a low-value ticket only ordering 2 entrees and no drinks or desserts. We had to ask for our check a second time 10 minutes after asking for it the first time, after seeing her walk by our table several times to help other tables. Then after waiting 10-15 minutes with our credit card sticking out of the bill fold and watching her pass by several more times we had to literally carry the bill across the restaurant and confront her with it. Then it took her another 10 minutes to process it. All the while she was attentively helping other tables around us. All in, it took at least 30-40 minutes to get out of this restaurant from the time we asked for our check. This was a normal (non-holiday) Monday winter night. We are pretty reasonable diners and understand how servers can get overworked but this seemed like an intentional diss by the waitress to deprioritize helping us. We will not be returning to this establishment. Food: 4 Service: 1 Atmosphere: 3
Service Dine in Meal type Dinner Price per person $30–50 Food: 5 Service: 5 Atmosphere: 4 Recommended dishes Sir Lancelot Cut
avatar
Henny B D
Quelle: google
10
2 weeks ago
It was packed on a Saturday evening and we walked in without a reservation. They did everything to accommodate and it worked out. Grateful for the service and delicious dinner. It's one of our most fav restaurants in the village Service Dine in Meal type Dinner Price per person $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Caesar Salad
Food: 4 Service: 1 Atmosphere: 3
avatar
Henny B D
Quelle: google
10
2 weeks ago
Service Dine in Meal type Dinner Price per person $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Caesar Salad
avatar
RQ Swann
Quelle: google
10
3 weeks ago
My absolute favorite place to when in Vail! Lancelot is a 10 out of 10! Food: 5 Service: 5 Atmosphere: 5
Food: 5 Service: 5 Atmosphere: 5
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