I am giving 5 stars for a couple reasons. I frequent this location, as do many others. I believe a lot of the reason for the complaints recent years stems from several things that they may be unaware of but that I have observed over the years. Partly due to covid and all that brought to businesses and staff, partly due to the staff being overwhelmed and stressed because they didnt have the stock, food, tools, help and equipment to best serve customers, and partly due to the shortages this location felt especially hard and for some things still does. For awhile our store was out of so many things it was frustrating not only for customers but I know it was for staff. They burned out. Give them a break. I have never had a bad experience with staff there. The newer staff seems to be doing well and is friendly and helpful. Staff still there after all this time, they do their job well but you can still see the stress on their faces. Maybe give them a kudos or incentive. They have endured a lot and still stick with you and the store. That says a lot about them. Stock has been a little better more and more often. They are finding a balance again. It is an excellent store, a needed store for this community. I can understand some of the complaints, but as someone whom is there almost on a daily basis for the last 7 years, I see what happened and understand why service suffered for awhile. Please keep this store and keep it stocked. Having what everyone needs takes the stress off of staff and customers. Having everything working on a regular basis also helps everyone involved. My only complaint I am sure affects staff greatly too, the one register is always down or only accepting cash. The card reader is always broken. I know the new ones have had issues here and there even at other locations. But it causes back ups when the store is extra busy. The staff can help us better, cause less complaints and be more efficient for us if they are in working order. Maintenance wise this store needs some love. There is still some stock in the kitchen that needs to come back and be consistent too. But all in all this is one of the best stores and staff around. A side note...I understand the need for upgrades as time rolls on, but changing your logo (while I understand why you probably chose to do it) and all these store upgrades are not super. I prefer the old stores and logo much more. The logo was a recognized staple in our state and communities. It had character. I also wish you carried Regular Unleaded gas at all locations. Two in Ankeny I know for sure do not have it anymore. Thank you for always being a constant and in ways a comfort for people. I know you cannot please everyone. But some of us do understand having worked in customer service for decades. We get why there where shortages for awhile. We want the staff there to know they are appreciated.
Food: 5
Service: 5
Atmosphere: 5
Place is terrible. Been going down hill for along time. They need to just pack it up and let Quik star take over. Place is never stocked up with anything. No one answers the phone. Can’t order on your phone half the time. Place is dog water.
Service: 1
Atmosphere: 1
I ordered a pizza over the phone with Jackie and she was so pleasant to work with! She was very personable, happy, and helpful! To top it off, the pizza she made was great! Thanks Jackie!!!
Food: 5
Service: 5
Atmosphere: 5
