Was in town visiting family...stopped at DQ which I usually do when in I am in town.
The ice cream was horrible, the ice cream was full of air and had the consistency of cheap whipped cream. Dairy Queen's reputation was established on
their excellent thick, rich and creamy ice cream now they serve a cheap imitation of a good soft serve ice cream along with mediocre food. Another American institution is scraping the bottom of the barrel... not realizing
that quality and consistency is the foundation of a good and reputable business.
I would not recommend this establishment to anyone.
I can no longer do business there because I cannot be sure what I will receive when I place an order.
No reason to reply with the same canned response you have given to the other
posts I have read.
This DQ restaurant was located in Marlinton, WV.
I would like a refund for the
medium strawberry sundae...
I can live with the double cheese burger.
Whatever the outcome I will not be doing business at DQ until they get right...that is my opinion.
Food: 1
We didn't know the local schedule.. but as we were there just prior to opening, they were in good spirits 😉 for the several folks waiting
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 3
Worst service ever and my buns were so dry. Too much mustard and ketchup on my burgers it was more of a ketchup and mustard burger 🤮🤮🤮🤮🤮
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
My daughter works there , she's 16 ,
so I've been stopping by more and trying different items. I had the pumpkin pie blizzard today, 😋 yummy service is quick & always friendly
Was just there and getting ice cream for my mom. I decided to get food because my sister and I hadn’t ate. This was a to go order and we were waiting in line. Service was polite and the food was ok, not any fault of the employees it’s just DQ food that could definitely be better but we needed something to eat.
One thing I would suggest however, if you’re customer is ordering both food and ice cream, ask them if they want the ice cream and if not, wait until the food comes out before starting to serve ice cream. By the time we got our food order the ice cream was already melting.
Another small pet peeve of mine personally is the girl taking our order had makeup smeared all over her face. It was supposed to be some kind of butterfly wings or lightening but it was smeared and even if it wasn’t, it still looks very unprofessional. I do understand the kids expressing themselves but it was just too much and if it were my business, I would not allow it.
Service
Take out
Price per person
$20–30
Food: 3
Service: 3
Atmosphere: 4
Recommended dishes
Chicken Strip Basket
This place is to high on prices. A small drink is 2.39. I can go buy a regular bottle of soda for that. Ordered hash browns they did even put it down on my order. The staff doesn't even pay attention to what you are saying. I will never go back their again. I did not want to give them a star at all.
In town for the Triathlon, Wanted a couple of Blizzards. No one in line, 1 car in drive thru. 3-5 minutes before we were acknowledged. After taking our order and waiting 20 minutes, I stood back at the counter only to be asked if I had my order taken. "Oh, we are out of that particular flavor, what else would you like? Then made our Blizzards.
Service
Dine in
Meal type
Other
Price per person
$1–10
Since they are the only fast food location in town they do not have much in the way of manners or even just greeting someone. Most of us really wish there was another option.
Food is usually if your lucky the right order. My father in law order a few burgers, fries, chicken etc. through drive thru and asked the window worker if in the one bag he was handed if that was all and they said yes. He asked twice to make sure and was told yes again. Went home and HALF the order was missing so he called and told them, drove back to get the missing half and they didn't even apologize.
There have been several times while you wait for your food that some of the workers are cussing and being inappropriate NOT a family atmosphere.
Very rarely do we have a good experience there.
Food: 3
Service: 1
Atmosphere: 1
Someone should teach this store how customer service works. One employee at the drive thru yesterday wanted to give me the death stare and went "mute" not saying anything during the entire transaction after handing her my card and she gave me the food... Its like she thought I was going to do something with the way she was looking.... I guess making customers feel uncomfortable is the standard in this town.
Also, I said large, not a small combo. I know it's hard and confusing though.
Service
Take out
I wish I could give no stars. Over charged and didn't even get what I ordered. I ordered 4 hot dogs. I was told everything was chili, slaw, onions, mustard and ketchup. I ordered 4 everything no onion. Well my hotdogs also had cheese on them. And I was charged 3.39 plus .29 (for the slaw) for each hot dog even though chili dogs are on the 2 for $5 menu. Then we ordered 2 mocha moolattes. They had Carmel in them. 🤢🤮 They were gross and disgusting. You really need to go literaly ANYWHERE else if you want good food. Also you can't go inside so when you have an issue you have to get back in the drive thru line to complain or get your order corrected. Seriously just go somewhere else.
