We love Emerald Tech! I have worked with them as both a business and privately for new equipment and repairs. They have great customer service! Highly recommend to anyone in the Emerald Triangle.
Excellent customer service here. They are extremely helpful and know their stuff! I wouldn't go anywhere else and highly recommend them for tech support
These guys are AWESOME, computer nerds in SoHum, honest, reliable, very fair priced, not the least bit condescending to tech challenged peeps like me. I even had a problem with my laptop when I was OVERSEAS and called them via Skype on my laptop, they coached me on how to give them remote access, they fixed my issue, took two calls a few days apart. The BEST PART was, I told them I was in Asia before I started and that I didn't have anyway to pay, told them I have friend in Redway that would come and pay cash in person later... they agreed to help me. Sent my friend the next day to pay cash and needless to say they got an extra $20!!! They told me they do remote work all the time, especially during the winter when so many of SoHums seasonal workers head for the tropics.
We drove to Emerald Technologies from Standish Hickey campground to use their high speed Internet. We normally steer free of video by games when camping but I made an exception for my son’s “golden” birthday and the Nintendo Switch special anniversary download of Rocket League’s limited time release of the White Fennec car.
We came into the store tucked away in the shopping center near Rays grocery and were warmly greeted by Garth. I explained the situation and he understood our “mission” and was really helpful. He even enlisted Kai the in-house Nintendo expert to help us figure out why we couldn’t get the item in the RL item store.
Kai spent the afternoon completing the Nintendo update to test the issue and he gave us his number so we could call back in the afternoon to see if his test worked and it did.
We returned the next day to follow their instructions. All details aside, we were successful! The Emerald Technologies team was awesome, knowledgeable, courteous and friendly. I appreciated their efforts to help me with my limited knowledge of Nintendo.
