Good local gas station. I normally but my essentials from here for cheaper than a grocery store, milk, bread, and eggs. Gas and free air for your tires. I've been here a bunch of times. Normally, they have some pretty good deals inside. I've had good experiences with staff and honestly feel bad because I've seen staff get yelled at by crazy customers, and they remain calm and professional.
Love this gas station for always keeping a variety of stock durning the pandemic. But recently. confused as to what I’d be paying if I bought monster at this location. Sign on the electronic sign outside says “4 for $8.00” sign inside says “3 for $7.00” and a different sign inside says “2 for $5.00”. I would like to know what it would cost currently to get this drink.
Usually a great place to get some gas after grocery shopping and visiting the library. However, this was the second time in 3 weeks that a local Holiday gas station had issues with their "payment" system. This time there was a notice at the pump to prepay. Thankfully, there was a physical receipt, the AmEx rep saw the charges/there was a physical paper trail should the police call me again, and I'm definitely going to avoid Holiday gas stations in Duluth, MN. It's like they want you to use cash and know exactly how much gas you will pump. I've had to tell this info to a couple of staff when asked these things repeatedly.
It's not a clean prepay process. It took a couple of trips to the register and 2 people asked the same questions. (They couldn't locate the car through the front window nor could they see the pump the car was sitting at. They really wanted a pump number so they could turn on the gas and needed to know the type of gas to turn on. It took multiple attempts to show them the pump, there was a car, etc.)
Usually businesses are boiled down to two elements: people and systems. I really wonder what happened there. Friends and family advised me to keep my distance from these gas stations - at least for awhile to see if it's the people or the system. It was a weird prepay process. Why would I ask you for gas and to pay for it if I didn't have a car? I'm literally asking you for service, in person, at your request!
As China and Europe evolve to cardless transactions, now at gas stations, the Duluth attendants and managers still ask for cash, exact dollar amounts, police involvement, reliance on cameras and surveillance, lack good eyesight and perhaps needed health services, etc. Good luck Duluth!
This place was great when Angie took over management, but now it's nearly unbearable with the new staff. They never honor sale prices or specials unless mentioned (even when they're marked). Furthermore, they treat me like an inconvenience when I shop here. It's crazy.
I normally really like Holiday, they have the best breakfast items here and great deals on the beverages I enjoy. But, I must say (and I dont really ever write a review unless I feel strongly about something) that there are a few workers here who are just noticeably rude. One woman never even says "hi", "thankyou", "please", or "have a nice day", even when I say it directly to her - I just get blatabtly and awkwardly ignored, this actually just happened like the 7th time from her so I devoded to write a review. I understand it's just a gas station so I don't expect like top-notch "bend-over-backwards" customer service, especially since through high school and collegecI worked a few years at some, so my rating is IN RELATION to the expectations of the etiquette of gas station workers, but even with that in mind it's STILL blatantly inadequate. It's almost like this woman and one other guy go out of their way to be rude and act like the customer doesn't even exist. One of the times I actually had to remind her that I needed my change still because she was too busy blabbling loudly and laughing annoyingly to an old man behind me at the register. Didn't say sorry or have a nice day, just kind of seemed like "I" was the annoying one and gave me my change while still honking about some dumb story. This stuff just grinds my gears because I try my best to be as possibly kind and polite to employees wherever I go, as to try to make their day a little bit better, but I really don't have to. If I wanted to, I could just have an attitude like them and be extremely rude to her/him and make their day terrible, but why do that? It's really a tragedy too because there used to be a very polite, very kind , and very cute blonde girlf who worked the register there, basically the antithesis of the rude lady. I just hate being treated like I don't exist when I'm the customer, when im taking the energy to be kind and polite to them.
TL;Dr? : Two people who work here are rude as hell and frequently act like you don't exist even when you're attempting to speak to them in a kind and friendly manner. In other words...I want the hot, nice blonde back.
(Edit) rose one star because there is one or two actually polite people who DO work here
Workers never greet you. They keep talking to their coworkers across the store when you’re checking out. They don’t have any lids for coffee today and the worker didn’t apologize. Instead, she yelled from across the store that we would have to go to a different place if we wanted a lid. Rude customer service
This is a clean Holiday station at a convenient location with access from multiple directions. The have a good coffee selection and tables to sit and eat if you're so incline. There is free air on the North West corner of the building.
Absolutely terrible! store reset happened, I kept out of the way and to myself while having a soda, and according to Bob Bucci and Nicole Chatterson, I was in the store too long and "may have been casing the place". What a TERRIBLE place to patronize! Won't go back since threatened with trespass violations by Steven G. Rush, who claims that Holiday welcomes all customers. Well, some customers is more like it, but definitely not all of them. I wish I could give it 0 or a negative amount of stars based on that series of events. Nasty managers and a crooked lawyer who bullied me was convincing enough to never patronize another Holiday station. Go, Kwik Trip; Go!!
