My order was wrong. I told them what was wrong and they acted like I was wrong. I said it was a misunderstanding. Attitude was flying everywhere and I ended up leaving without food. Extremely rude and unpleasant service.
Service
Take out
Meal type
Lunch
Food: 1
Service: 1
Atmosphere: 1
I would leave a 1 star review but the staff are very nice and courteous genuine people..
I have noticed in the past year or so that the sub builders are not properly trained or efficient and that is not a knock on them I believe it is a reflection of the company.
In the past year I have maybe ordered 8-10 times and each has been low quality and longer wait times then what it should be for the volume of their lunch and dinner pushes.
I will explain just today's experience.
I ordered online approx 12:20pm, pickup time 12:40 and waited an additional 23 minutes for my order, there was 5 or 6 walk in customers and another 5 or six dining in and what looked to be 3 online orders. The nice lady working the grille was only capable of working one or two covers at a time, which backed orders up unecessarily.
When I opened one of my large full subs from the order the roll was not toasted, and it was soggy, the sub was not cut in half which is standard practice, the guts were not evenly distributed throughout the sub and the cheese was not properly melted. Again I don't blame the cook. I can tell she was doing the best she could she even apologized for the wait.
But the end result is something that should never go out the door especially for $16 sub. It's not acceptable and like I said it is an ongoing issue. That is why I felt the need to comment. These good people just need better training. I worked the culinary circuit for 20 years until I got sick of the struggle. A good cook is invaluable but treated as just a number. I'm routing things can turn around.
Service
Take out
Meal type
Lunch
Price per person
$30–50
Food: 1
Service: 2
Atmosphere: 3
Tables were not washed off, people were not organized. Very different from the last time I was there. Food was good.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 3
Super happy with our sandwiches and service!!
2/23/24- Changing my review. I ordered a Chicken Chipotle Philly Sub, to take home (50 minutes away). It was terrible. The chicken was chopped so fine, it was the consistency of tuna. Veggie were raw like they were an after thought and no Chipotle Mayo! Just threw it and $10 away.
So disappointed
Service
Take out
Food: 1
This is by far the worst establishment that you have that I've been to. Any time I order, I can expect my food to be ready 45min after the due time I ordered it for. Even without a line. You need to get some people in here who actually know what they're doing. Until that happens, I'll take my business elsewhere.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Hard to plan ahead- This location can either take 10-45 minutes for one order. The older gentleman at the front counter is nice but the staff in general is very slow.
Food: 3
Service: 1
Atmosphere: 3
Place is very low, sandwiches are bad compared to other locations
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
