I was in the Jewel-Osco store, in South Chicago Heights, IL. on Friday, March 1, 2024 shopping the amazing stock up sale. I had approximately $200 worth of groceries and somehow my "U" discount did not go through. My cashier, Samantha, who is amazing, had to cancel my order and re-ring everything. It was more involved than what I can say. The bagger, James, was a huge help as well. Samantha was so incredibly kind and patient with me which made me feel like I was an important Jewel customer and not a bother. (Even though she had to go through my whole order again) Thank you Jewel for hiring such great employees.
It was a great experience for me to get a couple of things and wishing it was in Richton Park Illinois cuz we lost a Save a Lot it would help our community
There’s always plenty of parking close to the entrance and the parking lot is usually clear of trash and carts. The inside of the store is relatively organized and clean. The employees are nice and always seem busy.
wow is this location overpriced! clearly taking advantage of being in a food desert. Six dollar jewel generic colby cheese slices vs. $3.25 virtually everywhere else?!
Im writing to inform the community' that the Jewel management is racist to the employess that work for them. They racial profile. Against african americans. Its. 2023 so far from times now. Very sad and wrong in this day and age!. I
I ordered a cake 1 week in advance. I found out on the day of the pick-up that location did not write down the cake type on the order form. It only had my name and phone number. No one thought to call me and ask about this. I had a manger verify my order 2 days beforehand and she said it was fine. This was disappointing. This location is not responsible or considerate. The manager did blame the two new employees, which were not present at the time.
I also noticed that they remove the 39 cases of frosting from the refrigerator and they were sitting out for some time. There was only 1 person working at the time. The containers clearly stated that they are to be refrigerated. This was concerning.
-Jewel responded to this feedback, however they did not response to 'Contact Us' section on their website yet.
-August 24, 2023.
I placed a cake order for my birthday and when everyone tasted the cake at my birthday party it was whipped cream. And I asked for buttercream. On the label on the box it said buttercream. Very disappointing because I hate whipped cream cakes. And nobody ate cake at my party. A waste of $21.
I was disrespected, dismissed, and humiliated by South Chicago Heights morning store manager. I prepaid for a catering order of 200 pieces of chicken and cake for my mom's retirement party. When I sent family to pick it up, they didn't have my order at all. They prepared what was quick and not what I ordered. And the food was hours late!!
The next day, I went to speak with the manager and he pretty much blamed me for their broken catering system! He told me I didn't pay for the chicken or place the order even after I presented him with a receipt and order form. Then, he tells me my story is way too common and he's not refunding me for messing up my catering order!
After going back and forth with this man in front of other customers, he compromised by offering me a $50 GIFT CARD as if he was doing me a favor! I WILL NEVER PLACE AN ORDER OR SHOP AT THIS LOCATION AGAIN!
I was humiliated & treated like a criminal due to Jewels Broken Catering System!
Bruce and and Paul are amazing. Especially Bruce he helped me find several odd items to make my girl happy for a dinner she wanted to prepare. Bruce deserves alot he did it with a smile and with true customer service something we lack in today's industry. 1525217 is his employee # this man deserves something extra from the company. This is coming from a Manager of a retail company I would love to have Bruce on my team!!!
Nice size jewel with big parking lot helpful friendly service, clean. Prices are little high here but it's jewels and there's not that many grocers in the neighborhood.
