Rum Runners Restaurant,Bar in Miramar Beach

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Rezensionen
#86 Aus 127 in Miramar Beach
7.6
675 Rezension
Ambiente
7.6/10
Essen
7.6/10
Innere
7.6/10
Preise
7.6/10
Service
7.6/10
Mehr Details
Preis & Küche
$$ American, Meeresfrüchte
Restauranttyp
Restaurant, Bar
Um
Rum Runners is pretty near Village of Baytowne Wharf. That's a nice idea to order tasty crab cakes, chicken sandwiches and Caesar salads. This place is known for good piña colada, draft beer or rum. Musicians perform live music in the evening. The success of this bar would be impossible without the nice staff. Prompt service is something clients like here. In accordance with the guests' opinions, prices are democratic. The calm atmosphere gladdens visitors and attracts more guests. Google gives it 4.1 so you can select Rum Runners to spend a good time here.
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I would not recommend dining at this establishment. Our party consisted of 12 people and with a big group like this, we are used to automatic gratuity added to the bill. We asked if this would be the case and the answer was no. Additionally, our waiter, Juval, just made snarky comments about the group size and not being on one check. I understand that this is more work and can be frustrating, but this is a part of the job. If you can’t do that then don’t serve. The original bill for my meal was $22 and some change. However, while Juval took our cards he took a very long time with them. Normally for a group our size it would take about 5-10 minutes to run the cards. It took 30 minutes which was strange. During that 30 minutes I received a credit card notification for $32+. There was no stated auto gratuity and normally there are fees associated with restaurants like these, but 40%+ in fees? When Juval returned the receipt that is normally itemized was gone and the new receipt just had the total run. I asked to see the original with the itemized total and he went to the back and did not return with that. He just brought a new receipt with a $25 total. I asked for a receipt of the refund on the other charge and was not provided that as he said they will finalize at the end of the night. After I said this, our entire party realized all of their bills had been inflated. Unapologetic and no explanation for the increased total. If your server is Juval, I would highly recommend asking for a new server. Never before have we ever seen this and ruined our dinner experience. As stated, I would be wary of coming to this establishment in regards to fraud, mid food, but the piano was great. Will never be returning in the future thanks to Juval and will advise all that travel here to not dine here. Service Dine in Meal type Dinner Price per person $20–30 Food: 2 Service: 1 Atmosphere: 2
Piano player was amazing, food was decent and well priced, but nothing special. Our server Juval tried to overcharge our entire party approximately 30 percent more than our bill should have been. We were in a large party, so I understand automatic gratuity as large parties are difficult to serve and a lot of work. However, he overcharged us way over the typical 18% gratuity. For example, charging 40 dollars for a 28 dollar meal. When Juval was called out for this, he was unapologetic and rude. Totally unprofessional and a very sketch experience. Food: 3 Service: 1 Atmosphere: 5
Javal tried to charge extra money on my entire party’s checks. He added somewhere from 22% -40% on top of our original checks. The only people he didn’t attempt to overcharge were those who paid in cash because he wouldn’t be able to get away with it. He was clearly not thrilled when he got caught and tried his best to skirt out of it until we demanded our original itemized receipts. Food was meh. Some was frozen. Love the piano players though. Service Dine in Meal type Dinner Price per person $20–30 Food: 2 Service: 1 Atmosphere: 4
Service Dine in Meal type Dinner Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
Service Dine in Meal type Dinner Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Mahi Mahi Sandwich
avatar
Clay Carter
Quelle: google
10
A week ago
Too fun of a bar!
avatar
Penny Peavy
Quelle: google
10
A week ago
Loved the dueling pianos! Fun dancing! Service Dine in Meal type Other Price per person $20–30 Food: 4 Service: 5 Atmosphere: 5
I would not recommend dining at this establishment. Our party consisted of 12 people and with a big group like this, we are used to automatic gratuity added to the bill. We asked if this would be the case and the answer was no. Additionally, our waiter, Juval, just made snarky comments about the group size and not being on one check. I understand that this is more work and can be frustrating, but this is a part of the job. If you can’t do that then don’t serve. The original bill for my meal was $22 and some change. However, while Juval took our cards he took a very long time with them. Normally for a group our size it would take about 5-10 minutes to run the cards. It took 30 minutes which was strange. During that 30 minutes I received a credit card notification for $32+. There was no stated auto gratuity and normally there are fees associated with restaurants like these, but 40%+ in fees? When Juval returned the receipt that is normally itemized was gone and the new receipt just had the total run. I asked to see the original with the itemized total and he went to the back and did not return with that. He just brought a new receipt with a $25 total. I asked for a receipt of the refund on the other charge and was not provided that as he said they will finalize at the end of the night. After I said this, our entire party realized all of their bills had been inflated. Unapologetic and no explanation for the increased total. If your server is Juval, I would highly recommend asking for a new server. Never before have we ever seen this and ruined our dinner experience. As stated, I would be wary of coming to this establishment in regards to fraud, mid food, but the piano was great. Will never be returning in the future thanks to Juval and will advise all that travel here to not dine here. Service Dine in Meal type Dinner Price per person $20–30 Food: 2 Service: 1 Atmosphere: 2
Piano player was amazing, food was decent and well priced, but nothing special. Our server Juval tried to overcharge our entire party approximately 30 percent more than our bill should have been. We were in a large party, so I understand automatic gratuity as large parties are difficult to serve and a lot of work. However, he overcharged us way over the typical 18% gratuity. For example, charging 40 dollars for a 28 dollar meal. When Juval was called out for this, he was unapologetic and rude. Totally unprofessional and a very sketch experience. Food: 3 Service: 1 Atmosphere: 5
Javal tried to charge extra money on my entire party’s checks. He added somewhere from 22% -40% on top of our original checks. The only people he didn’t attempt to overcharge were those who paid in cash because he wouldn’t be able to get away with it. He was clearly not thrilled when he got caught and tried his best to skirt out of it until we demanded our original itemized receipts. Food was meh. Some was frozen. Love the piano players though. Service Dine in Meal type Dinner Price per person $20–30 Food: 2 Service: 1 Atmosphere: 4
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