Scooter's Coffee Bäckerei,Shop,Fastfood,Cafe,Bar in Lansing

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#2 Aus 23 in Lansing
9.3
195 Rezension
Ambiente
9.3/10
Essen
9.3/10
Innere
9.3/10
Preise
9.3/10
Service
9.3/10
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Preis & Küche
$ Café, Bakery, Fastfood, Breakfast
Restauranttyp
Bäckerei, Shop, Fastfood, Cafe, Bar
Rezensionen
195 rezensionen
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Great ☕️ Meal type Other Service: 5
Meal type Other Service: 5
There are 3 girls in particular at this location that have for some unfounded reason to mess around with my orders and quality of my drinks. I'm very patient when they have messed it up either by not even saying anything or by just coming back, or inquiring right there in the moment. Never have I been a Karen, raised my voice or gotten angry. I thought if I just ignored it, maybe it was a coincidence but it's become pretty consistent with a couple staff in particular and only when they are on shift. Last time I was given an INCH of cold brew in a large cup and I was told that's all I get without ice.... my espesso shot has been almost transparent and given in a kids mini cup... when I ask if it is indeed espresso they laugh and smirk. I also was told they no longer give drink stoppers as per new policy. But when I was offered one next time by a different employee I was baffled... I asked if the policy had changed and i was told there was no such policy.... now today the same couple girls thought it'd be funny to add charges to my order on purpose. When I asked for a receipt she was hesitant to give it and the other one came over and muttered something to her. When I looked at it as I drove away I saw a charge for a kids mini water, and charged me full price for a kids lemonade. I was like oh well.... but when my kid tried to put his straw in his lemonade and it was so pack to the brim with ice an adult couplet get a heavier grade straw in it was one too many. I went back and as I pulled up and they saw me they pointed and laughed again as if I couldn't see them through the front windows... maybe they think you cannot? She came to the window smirking and holding in a laugh. I asked to to calmly try to put a straw into the drink and she could barely hold in her laughter. I told her I was done with the ridiculous shenanigans and I don't know why they're doing this but it juvenile and unecessary. I had NEVER given them any issues and have continually been patient with them at every turn. I confronted them about messing with my drinks. Giving me an inch of cold brew in a large cup because I ordered it without ice. The upcharged for the mini kids water as priced for an adult large, she offered to refund the mistake. The over packing of ice in the kids drink so a straw wouldn't go in... she said they were having troubles with their ice machine malfunctioning.... to pack too much ice in a cup??? When I brought up all the other times they'd messed with my order or charges she admitted to messing with me and offered to make it right. Wanting to give me free drinks, offering to refund charges and remaking the kids drink. I said I wanted nothing more from them and to just give me my kids drink into a normal cup with the correct amount of ice. Normally this wouldn't get to me but time after time, we are adults! These girls do not own this establishment and are messing around and think it's hilarious. They chose to get their entertainment from messing with our orders and we are done. They've lost a consistent weekly customer. Food: 3 Service: 1 Atmosphere: 1
Food: 3 Service: 1 Atmosphere: 1
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Joan Johnson
Quelle: google
10
A month ago
Food: 5 Service: 5 Atmosphere: 5
Service Take out Food: 5 Service: 5 Atmosphere: 5
Service Take out Meal type Dinner Price per person $10–20 Service: 4 Atmosphere: 4
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Jayme
Quelle: google
10
2 months ago
Love the girls who work here. They are always friendly and seem happy to be there! And their syrups are gluten free too! Service Take out Price per person $1–10 Food: 5 Service: 5
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Cooper Back up
Quelle: google
10
2 months ago
The food there was great I got a chocolate muffin with iced cofee and normally when you eat something chocolate before drink ice coffe there’s hardly a taste but this is full of taste! Food: 5 Service: 5 Atmosphere: 4
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Jayme
Quelle: google
10
2 months ago
Service Take out Price per person $1–10 Food: 5 Service: 5
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