Went through drive thru and ordered an egg, sausage and cheddar sandwich, a vanilla bean danish and venti Brn sugar oat milk espresso all for $16 and some change. Drive-through attendant told me I owed $13 but I told her it was $16. She looked around and then told me that someone had paid for mine waited a few minutes got my drink but no food she ended up going around to the corner and came back with food , you could feel the tension.
I parked to eat because I’m traveling.
Bit into sandwich and it was almost still frozen. But danish looked like it was almost overheated but edible so just took sandwich inside and told someone at front it was still cold. She said they would have to remake it, so I stood there, thinking that they would bump my sandwich to the front of the line But that didn’t happen. Two or three things went into their microwave While I stood there. Irritated, hungry and ignored I tossed the sandwich on the counter, told him they could keep it walked out the door.
Yes, they were busy with customers, but they looked very confused and not organized, the same way it was at the drive-through window. I’ve worked retail, I even own my own small business and a little customer service goes a long way. I’m glad I didn’t have to pay for the sandwich otherwise I’d really be aggravated. I hate writing a bad review but customer appreciation is a stickler for me and I did not feel like they even cared about what they sent out.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 1
Went through drive thru and ordered an egg, sausage and cheddar sandwich, a vanilla bean danish and venti Brn sugar oat milk espresso all for $16 and some change. Drive-through attendant told me I owed $13 but I told her it was $16. She looked around and then told me that someone had paid for mine waited a few minutes got my drink but no food she ended up going around to the corner and came back with food , you could feel the tension.
I parked to eat because I’m traveling.
Bit into sandwich and it was almost still frozen. But danish looked like it was almost overheated but edible so just took sandwich inside and told someone at front it was still cold. She said they would have to remake it, so I stood there, thinking that they would bump my sandwich to the front of the line But that didn’t happen. Two or three things went into their microwave While I stood there. Irritated, hungry and ignored I tossed the sandwich on the counter, told him they could keep it walked out the door.
Yes, they were busy with customers, but they looked very confused and not organized, the same way it was at the drive-through window. I’ve worked retail, I even own my own small business and a little customer service goes a long way. I’m glad I didn’t have to pay for the sandwich otherwise I’d really be aggravated. I hate writing a bad review but customer appreciation is a stickler for me and I did not feel like they even cared about what they sent out.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 2
Atmosphere: 1
