This is a regular pickup spot for me and I am usually All Stars for this location. However, today was a different day. I went in to pick up my order and I accidentally spilled my drink. I asked the young lady behind the counter if she had anything that I could use to help clean it up. She literally looked at me and rolled her eyes. She did absolutely nothing and said nothing. One thing that I am fully aware of, as I walked into the location,, is that it is a busy time. But acknowledgment would have been perfect versus you looking at me as though I just made you upset. Her name tag had the letter A as the first initial of her name. A young lady with braids in her hair. I am not pleased with your service and I'm not pleased with the way that you handled this situation. However, Cobie was absolutely amazing. Yes he was busy but he also made sure to take the time out to acknowledge me and made sure that I had what was needed to clean up my mess. I insisted that I cleaned it up. Thank you Cobie for being such a great person and showing great customer service. And for remaking my drink.
Food: 5
Service: 5
Atmosphere: 5
I love this location. The customer service is everything!!! The staff keep you uplifted with just their voice. They are awesome with the children, apoiling them with cake pops.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Everything Bagel
This Starbucks is 50/50. 50 percent of the time, your order is correct, and 50 percent of the time, it's wrong. Stopped going to it cause we would get constant inaccurate orders. Sometimes, without any espresso shots at all (in drinks that consist of at least 2 shots). It's better to go to the one further south, at the end of Waldorf (next to chick fil a & Crumble Cookie).
REPLY: I DID ADDRESS MY CONCERNS TO EMPLOYEES MULTIPLE TIMES & DID GET IT REMADE (SOMETIMES, THEY REPEATEDLY MADE IT WRONG). I DON'T STAY QUIET ABOUT ISSUES WITH MY ORDERS. HOWEVER, REMAKING MY DRINK IS NOT ALWAYS THE SOLUTION WHEN I HAVE OTHER THINGS TO DO. I'M NOT INTERESTED IN ANYTHING FREE, I JUST RATHER NOT HAVE MY TIME WASTED. WHICH IS WHY I STOPPED GOING TO THIS STARBUCKS. NO APOLOGY IS NEEDED EITHER. FEEDBACK SHOULD JUST BE TAKEN & NOT REPLIED WITH EXCUSES FOR ASSUMED SITUATIONS.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 3
Atmosphere: 3
They know my name, so I LOVE IT!!!
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Featured Medium Roast Pike Place Roast
Worker's are very nice and helpful answers all questions I had about different drinks 🍸
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Cheese Danish
JACKIE NEEDS A NEW JOB! She clearly does not like hers somebody so unpleasant with no regard to customer service certainly should not be working in a restaurant let alone a coffee shop dealing with uncaffeinated people I've never witnessed such unpleasantry from an employee when she made something incorrectly and started slamming things and tossing cups to remake it someone should get her a job behind the scenes where she doesn't have to deal with individuals paying $8 for a drink
