Ivana needs to step up her game. Today makes trip 2 that she has taken forever and messed up my order. She should not be left alone as the sole employee on a Saturday. And needs more training.
Service: 1
Becca is very rude. She makes it seems like we are privileged to get coffee from here.
Meal type
Breakfast
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
What a disappointment. I love Starbucks , however the two ladies working at the counter were extremely rude & unprofessional. The WORST experience I have ever had at a Starbucks. The employee complained about my order being too complicated because I asked for almond milk and a extra shot of espresso in a Peppermint Mocha Frappe. I had to repeat the order 3x , and it took two employees 15 minutes to complete the order. I was their only customer. When.I asked about the order , after a 10 minute wait I was chastised by a employee who promptly told me she had been working since 5:30am and that I was free to go somewhere else. After a unreasonable wait time, my drink was not made correctly, very watery and they forgot the peppermint in a Peppermint Mocha Frappe. I could understand a long wait if there were multiple people in line - but no one else was in the place ! This Starbucks is in KROGER - don't waste your time here , go to the refrigerator section in KROGER and buy a Starbucks coffee for half the price & wait time. My drink total was $ 7.99 for a Peppermint Mocha Frappe ( Grande ), and tasted like a weak chocolate slush. 🥤😫
Service
Take out
Meal type
Other
Price per person
$1–10
Good Morning,
I have stopped at the Starbuck with in Kroger twice now, both times have been an exceeding long wait. This morning I arrived at the line, with one customer being help, and a couple in front of me. I waited 25 minutes, and the couple in front of me was still waiting for their drinks. I gave it a few more minutes before I had to continue on with my day. A 25 minute wait for a morning coffee, with a line of 3 people seems unacceptable.
Thank you,
I went there today. The lady was in training so I was patient with her. It took long just to get my americano and it was not the usual as they were not very knowledgeable about making americano. I paid for my brownie with americano but she said I didn’t pay for it. 🤦♀️ The second lady looked up the receipt only to find that I had paid for two items! By this time, I had spent quite a bit of time there. I paid over $7 for mediocre coffee and a brownie. Disappointing.
I’m all about teaching new people for jobs but at least one person should be knowledgeable!
So I described my drink to the cashier which was 3 different things and she looks at me and says “this isn’t Burger King” like what ?? Do you know this is Starbucks ? Where people get all types of different drinks.. very rude
I frequent this Starbucks often, they are always understaffed, just learning and or out of something. They will have lids and no cups or cups and no lids. Out of the most popular syrups needed to do the job. They will shut down, even if people are already waiting in line.
I come to the store often, which is why I stop in..if they have it I buy, if not no sale.
Love this Starbucks. I'm on the Keto diet so it's wonderful having a barista who knows exactly what to make me without me having to give a laundry list of requests.
