Tropical Smoothie Cafe Cafe,Fastfood in Ephrata

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#35 Aus 63 in Ephrata
8.2
266 Rezension
Ambiente
8.2/10
Essen
8.2/10
Innere
8.2/10
Preise
8.2/10
Service
8.2/10
Mehr Details
Preis
$$$
Restauranttyp
Cafe, Fastfood
Rezensionen
266 rezensionen
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I placed a mobile order when I was a few miles down the road and would arrive right around when my order would be ready. But there was an accident closing the Ephrata exit so I had to drive down to Brownstown and come back up through. This plus the standstill traffic added 20 minutes and my food had already been sitting there for 10. I called the store to explain what happened and ask if it could be remade. The manager said it wasn't their fault so they couldn't do that. I said it's not my fault either. She said they'd be losing out on money twice if they remade it. I said no they wouldn't because the original meal is paid for. She still refused to remake it so I told her to cancel the order and refund me since I'm unable to pick it up due to the accident closing the road. She then said she'd be willing to remake the smoothie but not the food. I said I'd like my food to be hot since I paid for it. She said she'd rewarm it. I said this is horrible customer service if her primary concern is not losing out on $7. They are currently giving out free smoothies all week with every food purchase, so I don't think the few dollars they'd lose from remaking my meal is a huge issue. She was very rude and disrespectful, and repeatedly stated that she'd be losing money if she remade it. As expected, my smoothie was melted (so it's currently in my freezer), and my food was mediocre and luke warm (I had to microwave it). This is the manager who is always in a bad mood and speaks so rudely to everyone. She sighs and slams things around like she hates her job and hates helping people. I never had a direct issue with her before today, but her poor attitude is always evident. Service Take out
Service Take out
Service Take out
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Ashley
Quelle: google
2
6 days ago
Worst experience ever!!! A total shame because I like there smoothies but the service at this specific location is so bad! I’ve ordered here a number of times and every single time my sandwich was wrong. Every time?? When I call and talk to the manager she is so rude. Will not apologize will not take accountability and doesn’t care. She said she was going to give a refund and never did. This place is a scam because of HER and how she trains her incompetent staff. Will never ever ever go here again and I live near by and would have gone at least once a week. Nope no thanks, I’ve rather get hit by a car then deal with her again. Amd corporate customer service who I called and complain to said they could not help with refund. How does that make sense. Service Delivery Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1 Recommended dishes Turkey Bacon Ranch
Service Take out
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Ashley
Quelle: google
2
A week ago
Worst experience ever!!! A total shame because I like there smoothies but the service at this specific location is so bad! I’ve ordered here a number of times and every single time my sandwich was wrong. Every time?? When I call and talk to the manager she is so rude. Will not apologize will not take accountability and doesn’t care. She said she was going to give a refund and never did. This place is a scam because of HER and how she trains her incompetent staff. Will never ever ever go here again and I live near by and would have gone at least once a week. Nope no thanks, I’ve rather get hit by a car then deal with her again. Amd corporate customer service who I called and complain to said they could not help with refund. How does that make sense. Service Delivery Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1 Recommended dishes Turkey Bacon Ranch
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Amanda
Quelle: google
10
A week ago
Young people working hard. Vastly outnumbered on a Sunday after church, still with smiles on their faces. Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
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Rod C
Quelle: google
10
A week ago
Best smoothies in town! Very friendly staff! Service: 5 Atmosphere: 5
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Ashley
Quelle: google
2
A week ago
Service Delivery Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1 Recommended dishes Turkey Bacon Ranch
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Amanda
Quelle: google
10
A week ago
Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
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