Black Cap Coffee & Bakery Restaurant in Waterbury

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#26 Aus 44 in Waterbury
8.2
53 Rezension
Ambiente
8.2/10
Essen
8.2/10
Innere
8.2/10
Preise
8.2/10
Service
8.2/10
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$ Café
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Restaurant
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53 rezensionen
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Very disappointed in our visit today. This is the second visit we have made here, food was decent however when we got a copy of our receipt, I noticed a section that said 10% service fee. When I asked the girl behind the counter what this was for I was informed it was an automatic gratuity added to the bill for the "bakers and back house staff" that don't receive tips as well. I said what? The girl then dug out from behind the counter, a printed notice to all customers. This was not in plain view or posted anywhere to see. This was hidden from view. It reads as this: 10% Minimum Service Fee will be applied to all checks automatically. This fee reflects our commitment to compensating our employees fairly. Customers who wish to add additional gratuity may do so at the end of their transaction. We appreciate your understanding and cooperation. What in the world is going on here? I feel as though this is a cheap attempt to offset the cost of actually PAYING their employees a fair working wage, by passing it off onto the customer, and making it our responsibility to do it for them. We will not be back. As a company who "values" their employees and customers, you should do better. It is not the consumers responsibility to pick up your slack in paying your staff! Disgusted for sure. If this is a company policy you hold strong to, this notice should be CLEARLY POSTED in direct view of the customer, that can actually be seen, not hiding behind the counter covered by stuff. Most places post a notice like this right on their menu! Service Dine in Meal type Lunch Price per person $30–50
Service Dine in Meal type Lunch Price per person $30–50
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Holly Taylor
Quelle: google
10
3 weeks ago
Delicious food, fast service, kind & friendly staff, and a cool building! Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Mocha Latte
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Brian B
Quelle: google
4
A month ago
Cool building but, like all the Black Caps (downtown Burlington, Stowe, Morrisville) the espresso-based hot drinks are generally terrible (molten-hot, thinned-out milk poured into burnt coffee). Some barista training wouldn’t go amiss. And they ain’t cheap either. Pastries and treats are only so-so. Service Take out Meal type Breakfast Price per person $1–10 Food: 2 Service: 2 Atmosphere: 3
Delicious almond milk latte - best I’ve had in a while! Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 4
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Brian B
Quelle: google
4
A month ago
Service Take out Meal type Breakfast Price per person $1–10 Food: 2 Service: 2 Atmosphere: 3
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Kathleen James
Quelle: google
10
2 months ago
Black Cap does a great job of keeping the same excellent experience, products, cleanliness and customer service at each of their locations. This location has such a cool energy inside the train station and the service is outstanding. Even if you're not catching a train, this is a destination all on its own. It is a little pricey, but the coffee and treats are worth it! Service Dine in Meal type Breakfast Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Mocha Latte
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Lauzbt
Quelle: google
10
2 months ago
Great place to sit down, relax and have a cup of tea or coffee and a croissant. Plenty of room to sit and you can even watch them preparing bakery items. Service Dine in Meal type Breakfast Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Chocolate Croissant
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Kathy Hubbard
Quelle: google
10
2 months ago
A favorite stop after a day of skiing! Always friendly service and great coffee and pastries. Service Dine in Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Mocha Latte
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Kathleen James
Quelle: google
10
2 months ago
Service Dine in Meal type Breakfast Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Mocha Latte
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