I've been to many carwashes and I've worked many jobs.. I know how this works haha.. well, when the assistants don't hear the chime when you drive up, they won't come without prompt. That's just how it works. Their response is what matters. I called the store and they immediately apologized and someone promptly came out to take care of us. At other locations I've had to leave a 1 star for them getting mad at me. I am quite please with this refreshing experience, I highly recommend it!
I am a big fan of the coffee here. They have newer machines that automatically grind beans fresh for each cup, no more need to hit the coffee gouging spots. This particular store is always tidy and the staff courteous and we inviting.