VERY RUDE customer service. The second I walked in the lady was extremely RUDE! AND the owner just lets her talk to the customers that way.. That woman should not work w/ the public. I ordered a cookie platter to ONLY have received 5 decorated cookies and the rest regular cookies and it cost $85. Word of mouth goes a long ways, and I will be sure to let people know my experience! I will NEVER order from here again! Waaaaay overly priced. SHAME ON YOU Sugar Shack. I have ordered decorated cookies in the past from Sugar Shack, received an ENTIRE tray, different sizes, all decorated and ONLY paid $65.. After reading the reviews, I should have read these before purchasing. I will NOT be back! There are a lot of independent bakers out here, I will gladly give my money to!! Your loss Sugar Shack, all because ONE employee! OH she also admitted that she is the one that took my order.. I said, why didn't you tell me I would ONLY be receiving 5 decorated cookies, she said, OH YOU WANT THE ENTIRE PLATTER DECORATED, THAT WOULD COST $400. I said, wooooow. Shame on you!! Place is a joke, save your money and shop with the independent bakers..
Service
Take out
Service: 1
A great place for a special cake and great cookies.
Service
Take out
Meal type
Other
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
8 Inch 2 Layer Cake
