Baskin-Robbins Restaurant in Beaumont
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Preis
$$$
Restauranttyp
Restaurant
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Rezensionen
44
rezensionen
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Datum
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Quelle:
6
5 months ago
The speaker in the drive thru line is very low and can barely hear anything from the employee. Not sure if the employees realize that but it’s been like that for quite some time now.
Quelle:
4
A year ago
Employee was super frustrated when my husband asked simple questions before placing an order . Not sure if we just came in a bad day , but good customer service should be good customer service regardless . I hope the guys day gets better
Quelle:
6
A year ago
Kiosk was the only way to order when we went inside. There is only one Kiosk but it was not busy at the time. I would hope registers could be opened if it does get busy because one place to order seems counter productive. Also, the Kiosk seems to be in a weird location by the door. This seems like it could cause foot traffic to backup as people enter and leave the store. Food and drinks were made quickly and there were no complaints with the quality. Would have been more stars if the experience/atmosphere was better.
Quelle:
2
2 years ago
Hours of operation on the drive thru window state they close at 11pm. Soon as we pull in at 8 the young girl seen us step out the vehicle and locks the door 🙄. So we then proceeded to the drive thru where she informed us the kitchen was closed. So why stay open until 11 if 80% of the products that is offered is not available. The girls were extremely rude when I asked what time do the kitchen close. Not to mention they gave my son the wrong ice cream! Next time I will either go to Starbucks for my coffee and breakfast sandwich or Marble Slab for my ice cream!
Quelle:
6
2 years ago
Arrived right before 9 on a Saturday night. No hours posted on the door, but website said they were open til 11. It was only my husband and I, but two people came over to help us. Then we couldn't find the spoons and had to ask. The whole thing felt really awkward. When we walked out, they locked the door behind us. So I guess they were trying to close, but like I said - no signs or hours posted. As we got in the car to go, two more cars pulled up and people tried to go inside but couldn't. The ice cream was good, but I didn't get the feeling that I want to go back.
Quelle:
2
5 years ago
Went to get refreshing ice cream. No one will wait on customers, I had to get ice cream from cooler in quarts and eat with plastic spoon. 15 minutes go by and I decide to eat donuts with ice cream. Now the donut counter has a bell to ring for service. After ringing and they say we will be with you in a few minutes now this has already been 15 minutes. Crazy. Ok I have now paid for my ice cream and donuts. But my memory does not have in it cups, cones, shakes, and waffle cones. It has not bad service, but completely unwilling to serve at all. By the way there is 4 people on staff working with no other customers in the store. ?????
Quelle:
6
3 years ago
This store is always short staffed and does not yet have in store dining. I dislike having ice cream in my car. Selection has improved. Just avoid donuts in Beaumont stores. They come out of Houston and are stale.
Quelle:
2
2 years ago
This Baskin and Robbins establishment is very unprofessional and poorly managed. Last night I went long before closing, lights on and the gentleman told me in the drive-thru they were closed. I went a week ago and they were out of everything I attempted to order. I will drive out of the way to Marble Slab.
Quelle:
2
4 years ago
I am a very dissatisfied customer. I wouldn't even give one star. The customer service from the manager was extremely terrible. I ordered a cake for my nephew's 10th birthday party and recieved a cake completely different from the one I originally ordered. The manager didn't reimburse me for the inconvenience because I ABSOLUTELY needed a cake for my nephew's party. I had no other option with the time of the party. She said I could either leave with the cake and not be reimbursed OR leave without a cake but with a reimbursement. I could at least have the cake my nephew didn't specifically order and my money back especially if I paid almost $17 for it. Also... aparently the cake I received was $40. So the manager made the situation seem like it was my, the customer's, fault the cake was made incorrectly. So I have a disappointed 10-year old because he was excited about the Stranger Things Polar Pizza as advertised and receive a regular ice cream cake but the the exact "happy birthday, " wording on it. I wouldn't recommend this business to anyone.
Quelle:
6
2 years ago
I work DoorDash and the last 2 times I've received orders for this location I have to cancel them because their kitchen has closed early. It's frustrating, especially when I have to provide non-existent store hours to cover my own butt. Thanks for nothing.
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