This is a sincere review about our experience. I’ll try to break it down but ultimately this review is due to the poor customer service.
The coffee plantation itself was really nice. It was a great experience to see firsthand the coffee beans process.
We scheduled a private tour that turned out to be a shared private tour with other folks. Our tour guide, Abigail + company, were late over 40 minutes. We had people in our group that needed to use the restrooms, to what Abigail said she did not have the keys to the restroom so she told us to use the employees bathroom.
Unfortunately there is a lot of room for improvement regarding the tour delivery. Abigail’s English was not good, and we had non-Spanish speakers in the group.
Once again, part of the tour got chopped because she had no keys to the storage room.
The coffee tasting was great, we really enjoyed that part. However, it would be great if they had better ventilation and offer some water at the tasting room.
Another thing was, Abigail was told we did NOT want to participate in the cupping part, and yet she charged us for it. That was very questionable. Abigail said the tour was gonna be shorten up, but it lasted way past three hours, plus the waiting time for them to arrive. Total let down.
Overall, I would not recommend this coffee plantation for tours in English. Let alone the tardiness and other issues. There are better options out there.
Meal type
Other
Price per person
$25–30
Food: 2
Service: 1
Atmosphere: 2
This beautiful roaster offers an extensive tour of how they produce their coffee from start to finish. The staff here are incredibly sweet, and knowledgeable and treat you with the utmost respect. Ideally, it is best to call and schedule a tour, my family and I happen to stumble upon this place and the young lady was soo kind and provided us with a tour despite not coordinating a time for the tour. If you have the opportunity to visit this beautiful roaster please do! You won’t be disappointed.
Wonderful afternoon at the coffee farm! We arrived without prior contact and were received with open arms. The owner's son, Rafael, was very friendly and told us all about the history of their family farm. Our guide Abigail was informative and kind. Tasting the coffee was a great ending to a great tour. Many thanks and highly recommended! Excellent way to get to know the coffee culture and see how a family business conquers the world with their price-winning products! The tour truly was great value for money.
Great tour with Rafael, the son of the owner. He was super friendly and a wealth of information, taking us through the process from plants to coffee in your mouth. Highly recommend. Don’t let the rough, single lane road throw you.
What an amazing business Si Cafe Coffee is! Love their entire company culture and their process for how they grow their beans. From the start to the finish their entire process is flawless. I cannot wait for my sisters company Soul Bean Coffee Roasters to start sourcing their coffee from Si Cafe!!