This is usually one of our favorite places to visit when we are in town visiting family. Tonight we came for dinner, our last night before heading home. I ordered the Cuban plate, as I always do.
I started eating it and noticed it had a large pile of refried beans on it, rather than the black beans it has always had. I asked the cashier who took my order (short, straight dark hair) and she asked if I wanted a side of black beans to go with it. I told her it’s always been served to me with black beans. She said there are multiple types of beans they offer. I asked why she didn’t ask me what I wanted. Once again she offered a side of black beans. I told her I want my plate with black beans, not refried beans. She said they could give me black beans next time we come in 😳 what the hell has happened to customer service? My meal was ruined by the smashed beans, which have a very different taste and texture than black beans. The menu says beans, not smashed beans.
My meal should have promptly been fixed, instead I had to pick around the smashed beans to eat what was left of my food, most of my chicken was also ruined.
So disappointed. We patron this restaurant every time we visit (which is often) and our family eats here a lot as well.
Looks like we need to find a new place…where they cares out there customers and offer to correct their errors. Train your people better to handle these situations - this was so poorly handled.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 2
I have a love/hate relationship with Casablanca. Sometimes it's a 10, and sometimes it's a 3. But LET ME TELL YOU, tonight was 100/10. The downtown location is my favorite. It has a great vibe, somewhat easy access, and more options than the stands on Williams Hwy and Union. But to whomever changed up how the Arroz con Pollo is made/served...THANK YOU! I ordered the box and normally it is in those skinny little rectangle boxes with a slab of "melted" cheese and random chunks of chicken. Tonight, it came in a normal square size togo box with the cheese, chicken, and salsita perfectly spread across the top of the rice. Hands down the best and I always order this one. Way to step up your game!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Fred's Philly Cheese Steak
I have to say right out of the gate that the service was amazing. Every staff member we interacted with was super friendly and helpful. You order at the counter and they bring your food to your table. It feels like every employee there is your waiter or waitress.
We got the Chile Relleno omelette. It was the highlight of the food. We also got the Maui Wowi pizza and the loaded tots. Great setting great service. Fun times. Check it out.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 5
I had the "Kobe Beef Burger Special" today and it was juicy and delicious. I hope it becomes part of the menu because everyone should try this awesome beef.
Food: 5
Service: 5
Atmosphere: 5
My husband and I had a quick lunch here. I had the cubano wrap and my husband had three steak tacos. Both were fresh and delicious. I also had a strawberry lemon energy drink that was amazing! We will return soon!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 5
Tasty food! The person taking our order was very friendly, patient, and helpful with trying to figure out what was safe for me to eat. I have gluten allergies and they were checking labels for me and verifying questions with the kitchen staff to ensure I didn’t get sick. And I did not get sick! Yay!! And the appetizer I got was enough to eat as dinner and lunch the next day! 😄
Thank you guys!
I recommend the loaded sweet potato tots!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Recommended dishes
Loaded Tots
I visited your 6th St location for lunch, about noon. I even called ahead to get my lunch to go. I was on my lunch break which is only 30 min. The line was VERY long, happy business is going well. I would've thought you had a pick up section instead of having to wait in a long, time consuming line. Or a second cashier to help take orders. But that wasn't the case today. My food was great though.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 2
Atmosphere: 4
The food was very good. Bring an appetite or be willing to share because you will get more than enough to eat. We will definitely go back. Our only complaints are the parking sucks and the inside seating is very limited. If you eating outside on a hot/warm day, be prepared to be very hot. Having said that, it was worth going and enjoyed our food very much.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 3
Service and atmosphere were great. Definitely a local gathering spot and we felt very welcome.
Food was ok, but it was lukewarm. It came very quickly which told us it was on a steam table that wasn’t set high enough to keep the food hot.
Italian soda was awesome, but it’s time to clean/flush your lines on your soda gun.
Service
Dine in
Meal type
Brunch
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 5
Every time make it to GP we ALWAYS stop by Casablanca for our favorite burritos. Tonight I ordered online while watching my son’s basketball game and I just wasn’t paying enough attention. Went to pick my order up and learned I ordered at the other location! They were not only kind about it but so accommodating, no questions asked! This goes a long way to earn a customer for life 🙌🏼 And food was delicious to boot!
Food: 5
Service: 5
Atmosphere: 5
