50 minutes... that's how long my husband and I had to wait for cold pancakes.
We went on a Saturday morning, the restaurant host was able to sit us right away and the wait staff came soon after to take our orders.
My husband ordered the Bailey's latte and I stuck to regular coffee; when my husband's drink finally arrived it was served in a dirty cup, meaning it had CRUST of dried out food on the outside (we haven't gotten our food at this point so that was not from our meal) so I politely asked for the wait staff to take the drink back and bring it back in a clean cup, which they did.
After 40 minutes waiting for our food, I inquired with the wait staff and no one could give me an answer so finally as my husband and I were getting ready to go, the manager approached the table with our food and apologized for the delay, at this point we were pretty hungry and figured we would just stay and eat our meal but our food was cold to the touch and couldn't get the attention of our waiter who disappeared after bringing back my husband's drink almost an hour earlier.
Needless to say the meal and the experience was disappointing, I've been going to Chilli's for years and visited multiple locations in Mexico and in the US, and hands down this was just the worst.
Not planning to come back to this location, you are better off going to the one inside Plaza Mayor or the one that stands alone in the north side of Leon.
Chilli's franchise please do better.
Service
Dine in
Meal type
Brunch
Price per person
$100–200
Food: 2
Service: 1
Atmosphere: 2
