DON’T COME TO THIS CHIPOTLE!
This is by far the WORST experience I have ever had in a restauran.
Since chipotle is only letting you order quesadilla online, I ordered through the app and then it instructed me to pay at the counter since they were having trouble with the payments. I wanted a side of barbacoa so I made the line and order my 2 sides of barbacoa. Which by the way, were very small portions served on the smaller cup.
When I approached the cashier I specifically told her “I’m paying for the barbacoa and I also have an online order of a cheese quesadilla which appeared as ready on the app”.
I payed a total of 11.24 dollars. I was waiting on the quesadilla Then I remembered that I needed a side of sour cream and asked her to charge me for that.
Once I was going to pay for the SOUR CREAM, I saw the screen was charging me for 9 dollars and something, so as any rational person would have done, asked her how come a side of sour cream was 9 dollars and then, that’s when she said that she hadn’t charge me for the quesadilla before. That when I asked her, “okay so what were the 11.24 dollars I just payed for” and she just stayed silent and pointed at the screen for me to pay. And i asked her “what was that pointing supposed to mean?”
I asked her again if she could explain to me what were de 11.24 for cause I didn’t know two small sides of barbacoa where that expensive, and that’s when the RUDEST and most DISRESPECTFUL manager came and he didn’t even asked me what had happen or asked me what was my issue (as any manager would have done, cause I have worked at multiple restaurants and learned that) he started to say a bunch of things at me and I told him “can you please let me speak and let you know what is my issue” and he said “no, I am speaking and you can’t come here telling the cashier to explain you something that it’s on the receipt” a many other things and I told him, “I was asking her to explain what were the 11.24 dollars for…” and my situation and he said “well it’s clear on the receipt” and as I was looking for the receipt he pull it out of the bag with my order. I again told him I was just asking her to explain me the charge, that what was the issue with that, I just wanted to know what was the charge for. Also, how come the cashier didn’t checked first that I needed to pay for the quesadilla¿?
Then I just say “you know what, it seems you are not listening to me, I’ll just pay” and he went into the back and started to say many awful things about me out loud so not only the coworkers could hear, but also the other costumers.
I recorded the conversation in voice memos to have proof that I was never mean to him or the cashier and that he was the one being disrespectful while I was just trying to let him know what was my issue. Google is not letting me upload them here.
I also wanted to complain about the unsanitary environment they had at the kitchen, there were gloves, cups, food all over the place, it looked like sanitation is the last concern at this Chipotle.
(Picture upload)
Worst experience ever, worst service ever, worst management ever.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
