Chipotle Mexican Grill Restaurant,Fast food in Florence

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#157 Aus 215 in Florence
6.4
372 Rezension
Ambiente
6.4/10
Essen
6.4/10
Innere
6.4/10
Preise
6.4/10
Service
6.4/10
Mehr Details
Preis & Küche
$$$ Mexican, Fast Food
Restauranttyp
Restaurant, Fast food
Um
Mexican cuisine under the direction of the talented chef is gorgeous here. Perfectly cooked chicken, burrito bowl and rolls may be what you need. Good lemonade will make your meal even more delicious and you'll certainly come back. This fast food is famous for its great service and friendly staff, that is always ready to help you. A number of people note that the atmosphere is cool here. But google users haven't given Chipotle Mexican Grill a high rating.
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372 rezensionen
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Good Chipotle location. No issues from me, service was quick and I was seated in no time at all. Plenty of seating and parking. I'd come back. Food: 4 Service: 4 Atmosphere: 3
I don’t often give a single star review but this was based on an accurate portrayal of a truly terrible experience. First of all, when we walked in we noticed that the place was not clean - not even close. Every table had something on it and the floor had all kinds of junk on it. The line was long (about 8-10 people) and the time we were there it never really caught up. The one star is for the young man preparing the meals. He was quiet but efficient and the food is generally good since it’s prepared on site and usually fresh, as was the case. However the rest of the staff were milling around, not really doing much. After our meals were ready we waited…and waited…and waited. Finally I spoke up to the 2 employees with their backs to me asking if they could please check us out. Neither acknowledged me or even turned around. In fact the young man that was cleaning the grill walked past me, never made eye contact, walked to the back kitchen picked something up and walked by me again and shot me a look. After waited for another minute, a young lady finally checked us out. We had to clean off a table, there were no napkins anywhere to be found, and the large pitcher of iced tea was empty. Overall, with the exception of 1 out of 4 people working it was a train wreck! Food: 4 Service: 1 Atmosphere: 1
We entered and immediately got in line. The line was a slower than I'd expect, but nothing terrible. They were out of lettuce and carnitas, fine. I got less meat than usual, not a big deal. But then we went to find a seat and not a single table in the entire place was clean. We picked the cleanest one we could find and ate. I went to use the restroom before we left and it was a disaster zone. There was no toilet paper, only a stack of paper towels by the toilet and the faucet was so broken the entire thing moved if you tried to turn it on. And it was dirty. Not a single table got wiped down at any point in our hour in the restaurant. The food tasted good, but I left wondering how dirty the kitchen was since everything else was so dirty. Service Dine in Meal type Lunch Price per person $10–20 Food: 4 Service: 3 Atmosphere: 1
If I could rate with no stars I would. Went with Hubs for lunch today; everything looked really yummy. Until. We sat down to eat. Ordered 2 steak bowls. Ugh! Most of the meat was gristly and fatty. Gross! The black beans were crunchy and under-cooked. The bag of chips was stale, greasy and left a bad taste. Spoke to the manager telling her the problems. She offered (half-heartedly) to refund the cost of the meals. We declined and threw the 2 bowls away. Another issue is that the restaurant was not cleaned up. There were no tables that had been wiped down or cleaned. A few diners had failed to clean up and throw away napkins, trays, etc. I told her that she needed to know so she could correct the multiple problems, be aware of the lack of quality control. Hope she does but we’ll never know. We won’t be back. Food: 1 Service: 1 Atmosphere: 1
I was glad they were open so late and right off 95!! The food choices aren’t great on 95 so this was nice for dinner. - The tables could have been cleaner but for 10:20 pm it’s fine, I enjoyed the food no issues. Staff was ready to get out of there late and were not the friendliest but nice enough. Service Dine in Meal type Dinner Price per person $10–20 Food: 4 Service: 4 Atmosphere: 4
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Jason Code
Quelle: google
2
6 months ago
Not crowded at all..but had Bad guacamole, it was rotting & they refused to change or remove it too😳. I chose to leave. Bad service on 8/17/23 1:30pm…I still like Chipotle but they can do better than this Food: 1 Service: 1
This is the guacamole they were serving on Sunday. Went to ask for a fresh guac and the employees said that’s how they received their avocados. I paying $8 for this. And when asked the manager if I can change it for the cheese dip, she had a very bad attitude and even said I don’t have time for this and was extremely rude. Food: 1 Service: 1 Atmosphere: 1
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Noelle L
Quelle: google
4
A month ago
I went to this location on 1/15/2024 and I arrived at 9:15pm. I know they close at 11pm so I figured coming around 9pm would still be reasonable. This was my first time ever trying a bowl I usually only get the steak burrito. As I got down the line I was told a list of things they didn’t have despite it ONLY BEING 9:15pm. They were “allegedly” out of lettuce, pepper veggies, vinaigrette, and queso. For this to be my first time getting the famous chipotle bowl I was very disappointed and upset. The worker told me at least they had something as if that was needed or appropriate. Both of the workers preceded to get an attitude when I asked them why are they out of so much stuff when they don’t close for another 2 hours. After I and a few other customers sat down with our food one of the workers friends come in so she went around to the ordering area where the glass is and put her foot up and started twerking. Mind you there are about 5 customers still inside. Overall my bowl was very mid from lack of toppings. Service Dine in Meal type Dinner Price per person $10–20 Food: 1 Service: 1 Atmosphere: 4
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W J
Quelle: google
4
4 months ago
If the restaurant is out of chips the customers should be notified by way of sign on the door or verbally before ordering! I ordered my bowl and wasn't told that they were out of chips until my food was ready and I was at the register. I like chips with my bowl and had I known they were out, I wouldn't have ordered that. Oh, and they were out of all steak too. Get it together, Chipotle! Meal type Dinner Price per person $30–50 Food: 2 Service: 2 Atmosphere: 2
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Rob Pavlock
Quelle: google
2
2 months ago
Stopped for a quick meal as everyone love's Chipotle. Can honestly say this was the dirtiest establishment I've ever been in. Men's restroom had pee all over seat and floor, women's had no toilet paper and was dirty. All tables looked like they were never cleaned. Trash was overflowing onto floor and roo make matters worse was out of many food options had a list of what all was not available on counter(about 1/2 the menu). Food: 3 Service: 2 Atmosphere: 1
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