Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 2
Recommended dishes
It's Bananas Salted Caramel Pancake Breakfast
Our waitress was amazing. Sandra F. was enthusiastic, fun, helpful & as she stepped away from the table the first time I said she was great at customer service. If we were rating only on her, it would be a five star plus. She embodies everything that should be important to serving the customer. By the end of our experience, long wait times for food, tables not being waited on, our waitress could not get back to us in a timely fashion as she was spread entirely too thin. She did her best, under the circumstances of being short staffed. She tried to hide her emotion. I could tell her expectations on herself were not being met to serve her customers. With her 25 years in the service industry, she apologized and apologized. We know it was not her fault. Something in your system is broken. It needs to be addressed. People like Sandra deserve to be recognized and work in an environment that is supportive in the ultimate objective which is fantastic customer service. When it is executed correctly, you will have repeat customers time after time after time. For example, where we live. Our IHOP is terrible so we refuse to go to an IHOP anywhere. As a business owner, I know the same can carry over. The food was great, the waitress was great. Even the hostess was great & encouraged us to leave a review. I know sometimes these fall on deaf ears, but I do hope you will consider ways to improve from the back end to the front, having correct staffing and keeping employees like the one we had. As we are in town for 6 days we will be back but only because of how hard that young lady worked to provide us the exceptional customer service she strives to provide.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 2
Recommended dishes
It's Bananas Salted Caramel Pancake Breakfast
