Dunkin' Bakery,Restaurant,Fast food in Marlborough

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#86 Aus 157 in Marlborough
7.3
132 Rezension
Ambiente
7.3/10
Essen
7.3/10
Innere
7.3/10
Preise
7.3/10
Service
7.3/10
Mehr Details
Preis & Küche
$$$ Donuts, Fast Food
Restauranttyp
Bakery, Restaurant, Fast food
Um
Perfectly cooked doughnuts, bagels and muffins may be what you need. Take your chance to taste delicious iced coffee. Visitors don't like sandwiches at this restaurant. Dunkin is famous for its great service and friendly staff, that is always ready to help you. When you enter this place, you feel the nice atmosphere. But google users haven't given this place a high rating.
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132 rezensionen
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More than 15 mints to understand the request and be able to make it… How do you put someone in a position where they don't know how to respond to or make requests? Order was with one bread and came with a completely different one… Food: 3 Service: 2 Atmosphere: 2
went thru the drive thru this morning and placed my order; and the person on the speaker responded that I didn't need to be sarcastic. I thought I was being friendly and clear on the speaker system, but do not appreciate the comments when I am just trying to get breakfast. I asked about it to the young man at the window, who was friendly and kind but denied it happened; I think he was covering for the older man taking orders on the headset.
Worst manager ever. Ask for a drink, she messed up, try to charge extra after been charged already. Made the completely wrong drink and them try to charge me, again, for a whole new new drink. FYE is the same drink I ask everyday. She shouldn’t be manager at all!!! Very disappointed . Food: 1 Service: 1 Atmosphere: 1
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ahunt1981
Quelle: google
4
4 months ago
Terrible service if you can get to another location please do. They lost my orfer simole hash brown. When I ask about it lady scoffs at me someone else must of yook it. Like thats my fault. Food: 3 Service: 1 Atmosphere: 1
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Siraque
Quelle: google
10
A year ago
Dunkin’ Donuts is always a great option. Especially this one, occasionally they do get your order wrong, but it’s only because they hire new teens and they usually mess it up anyways Hahahha. The store is always clean and tidy, the bathrooms are always kept spotless, and the manager, and all employees are super friendly. This Dunkin here also has the Dad seal of approval! Great job guys keep it up.
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Leonardo
Quelle: google
2
4 months ago
Terrible, the employee is so rude, he was on driver thru, he just told me if I have mobile order I need go inside if I order drive thru because I have 2 kid and is hard to go inside Meal type Breakfast Price per person $10–20 Food: 3 Service: 1 Atmosphere: 1
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Ed Budrys
Quelle: google
8
6 months ago
Their coffee is great, donuts seem to be an afterthought. Donuts are getting smaller and the holes, bigger. I usually try to find a Honey Dew. Service Take out Meal type Breakfast Price per person $10–20 Food: 3 Service: 5 Atmosphere: 4
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Mauro Wencel
Quelle: google
2
10 months ago
I was at the drive through at 3:15pm today. I was there with my wife. We ordered 1 medium regular coffee, 1 large hot latte and 2 donuts. At first was a guy who was taking the order, as soon we finished to talk, he would say : anything else? He doesn’t even confirmed nothing about the order. When we got to window was a girl who there to charge. I asked her if she understood that my latte should be very hot? She didn’t know even that we had the type of coffee. Then she was telling the others, then everyone were upset. The other girl was so rude, keeping talking in Portuguese because they know i am Brazilian like them. At the end, a guy came to the window so rude, telling us to go back to line because the other customer who was american was waiting so long. I said to him no, I am the one who is having problems and I asked where is my donuts ? Once again they didn’t know that we ordered a donut too. Our coffee was old and bitter and cold. I am very disgusted about the employees of this Dunkin Donuts. Real bad place. Service Take out Meal type Other Price per person $1–10 Recommended dishes Donuts
I'm a regular at this location and have been for years. I've been going to this location longer than their staff has worked there! This location went through almost two entire staff changes over the past year or so and I feel that they now have got a great team working there. The staff manages to behave in a professional manner while maintaining a warm and friendly atmosphere. If a mistake is made they correct it without any issue and treat you well. 10/10 definitely recommend going to this location for your Dunkin's fix.
Stopped in Sunday 9/12/2021. Ordered an iced coffee, shot of FV, skim milk 3 Splenda, and a power breakfast sandwich. Pulled up to the drive-through window. Coffee was wrong they used cream, not skim. Handed the coffee back stating it was wrong, asked for the correct drink. This seemed to stop the employees in their tracks. Waited a bit, the window opens asks if we paid, hands me a bag with the wrong food order. At this point I am a bit frustrated. I drop the bag back on the counter stating the food order was incorrect. At this point the employees are getting flustered as I see them rushing around. Then I am handed the SAME coffee I returned. Again I tell them it is the wrong order. Now I am confronted by one of the employees telling me not to be rude as they had a long line of cars! If you got my order correct there would not have been a line. At this point I have been at the drive window for 10 minutes. Finally the manager comes and asks what the problem is, I tell her the order was wrong 3 times, another employee starts to join in saying I threw the food at them. I ask for a refund, manager says come in! Nope give me my money back. Horrible customer service at this location.
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