Today, I visited Fournos Benmore around 13h00 to grab some lunch from their takeaway counter. I purchased a sandwich with a side salad, two slices of cake, and a drink. Upon receiving my order, it seemed like the drink and the salad dressing were included as they were well-packaged along with the rest of my items. However, upon reaching the parking lot, I realized that my drink was missing. I promptly returned to the takeaway counter, where I encountered a different staff member from the one who initially served me. Unfortunately, the person who assisted me this time was rather sarcastic when I informed her about the missing drink. After a bit of back-and-forth, I finally received my drink and left.
However, my disappointment didn't end there. As I was about to enjoy my meal, I discovered that there was no salad dressing included for the salad. It's quite frustrating to receive an incomplete order, especially when it comes to something as basic as salad dressing. Am I expected to specifically request this item or make yet another trip back to the store?
Overall, my experience at Fournos Benmore left much to be desired. The lack of attention to detail and the indifferent attitude of some of the staff members tarnished my impression of the establishment.
Service
Take out
Meal type
Lunch
Price per person
R 100–150
Food: 2
Service: 1
Atmosphere: 3
Recommended dishes
A Cake
The Fournos franchise is renowned all over Jozi for serving great bakes and cafe food. I'm just going to be blunt and say that this branch doesn't meet up to the standards of others I've been to and here's why. Stores like to offer you a variety, but if you're known for Mediterranean style eats and drinks why follow trends and offer something as baffling as a bowl of ramen? And if you do offer it, at the very least make it delicious. My companions were rather underwhelmed by their ramen in its entirety. What I ate (Half roast chicken with a side salad) was just OK. It tasted good but when even the breast is on the dry side, that's a problem. Service was brisk, friendly and courteous enough to offer me substitutions because the juice I wanted was unavailable. I would like to suggest to all franchisees to have the consistency of your franchise, but also to step it up a bit when it comes to your individual store. Small differences keep your regulars very happy indeed and recommendations flow from them.
The Benmore Team are ROCK STARS. Their service and food is outstanding. Always willing to help with last minute requests. Always accommodating. I want to say THANK YOU for being the best Fournos I deal with for all my corporate needs.
Service
Delivery
Meal type
Lunch
Price per person
R 450–500
Food: 5
Service: 5
Recommended dishes
A Cake
As I am gluten / lactose free (it's an autoimmune thing) I can't comment on the food, but today I was in the parking lot, when my girl spung a major nose bleed. The staff at Fournos were so helpful I providing me with iced water and serviettes. I really felt like they were helping me with take away cups en advice and understanding.
I really did appreciate it.
My girls tell me they have the best banana milkshake in the world. Give them a try.
Service: 5
