This is a great coffee place, but the girls could really use some hospitality training or customer service help. I come regularly and they seem very frustrated and almost annoyed when you have a specific coffee which doesn't make the buyer feel very good. I come regularly almost daily but it just seems like the girls are always upset. Very short with me, never really talks to me like no "how are you" I've never gotten into any confrontation or anything, I think it's litterally who they are as people. Good coffee not the best service.
- To add: I tip pretty good if the girls are social and talk to me alittle, but for a 6.50$ 16oz coffee I'm not just gonna tip to be side eyed, and felt judged & rushed to leave for no reason. I avoid coming when busy so that isn't a factor and I've come for years and love the points system and the owner when she's there, good coffee. Not the best customer service.
Food: 4
Service: 1
Atmosphere: 1
I order from here pretty regularly. I'd say the majority of the time my order is perfect but every now and then they try to pass of a lotus as a zipfizz. I'm personally not a fan of how lotus tastes. I'd prefer they just cancel my order if out of zipfizz.
Update post owner response: I only commented because this has happened more than once. Alot of the time I order through an app like uber so wouldn't have a way to have order redone. First time I thought oh probably a mistake but at least 3 more times. I don't think so.
Price per person
$10–20
Favorite place to get coffee, staff is amazing and always sweet. Honestly love when I drive up and they automatically know my drink(my bad for going there almost everyday). They can take my money any day 😂
I ordered a 32oz white angel with caramel sauce added, 4 shots, and hot. For some reason the barista had an issue with making my coffee extra sweet. Coffee this size ends up tasting like nothing but hot milk so I ALWAYS order it extra sweet and have no problem whatsoever paying for the extra flavor. I also have never had a barista be so rude about it or argue with me on whether or not its sweet enough. I thought her job was to make it the way the customer asks, especially since they are the ones paying for it!!!! I also tip $5 just in case its a hassle, I try to be fair! I feel a $5 tip is very reasonable for one cup of coffee!! So to treat me the way she did and talk to me the way she did and look at me the way she did was absolutely ridiculous!!!! No worries though, I will not be back to that stand. I don’t enjoy dirty looks, arguments, and nasty hot milk at 6 in the morning. So if you want your coffee done a certain way, I highly recommend that you don’t go to the window where the older lady is (Im guessing 40-45)Shes the one with the long blonde hair who works on the side thats facing Broadway not Mullan. You cant miss her, she will be the one rolling her eyes and telling customers what they are allowed to add to their coffee! Definitely wont be back!!!! Im a small business owner and I would not be happy with an employee chasing off business!
Service
Take out
Meal type
Other
Price per person
$10–20
Service: 1
Atmosphere: 1
Wonderful service EVERY time I stop by to get my coffee. Great staff is friendly, personable, fun to visit with and able to make whatever drink I've ordered. Easy access location as well. I usually just get a beverage, so I can't really rate food items.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 3
Service: 5
Atmosphere: 4
I ordered three coffees after I ordered I knew it was going to be wrong it’s always the same chick too. I heard she’s the manager she needs to write down your order she can’t remember what you want, I ordered a white chocolate mocha and two white angels I got 3 white angels . I’m also irritated over the fact that she seemed so arrogant about it and careless. You don’t mess up coffee it starts a bad day. Duh?! Also the other short girls are always pleasant and kind and look like they are actually listening to you!!! I been going to your coffee stand for like 10 years now and it’s just disappointing honestly. I told her she needs to write down orders and maybe not be so arrogant, she had the same look on her face as she did when she took my order. That should say something. Like maybe you should can her she could learn a lot from your shorties in there. But seems too arrogant to want to listen to anyone. I’m adding this since it won’t let me reply to the owner… She did not offer to fix my drink and the experience with her was like dealing with someone who’s high. You can can a dink just saying .
Service
Dine in
Meal type
Other
Price per person
$10–20
2 times in a row they messed up orders. Giving us iced coffees when they're supposed to be hot. And ordering signature drinks that they don't make correctly even by their own ingredients list. Will never be going back. It is a shame because this used to be one of my favorite places to get coffee.
Consistently high quality food and coffee. Ordered the jalapeño breakfast bagel with sausage, egg and salsa/cream cheese spread. White coffee hazelnut latte is delicious!! Get the cinnamon sprinkles to be extra boujee!!
Service
Take out
Meal type
Breakfast
Price per person
$1–10
We have been going here for around 10 years and are hard-core fans. They are my top recommendation for coffee and so much more! The baristas are so amazing and kind and have that magic touch! Everything is soooo good. My family gets excited any time I offer to go.
The kids love the blue raspberry redbull Italian soda and the lavender pink lotus.
After drinking regular coffee for several years, I suddenly developed an extreme reaction to drinking it. I was so lost and upset because... coffee... One of the amazing baristas recommended I try white coffee, which is less acidic but has more caffeine. IT WORKED! It took a while to adjust because it's slightly earthier but it's perfection! My absolute favorite go-to is iced white coffee with POWDERED white chocolate. (There's a massive taste difference between powdered and liquid chocolate so it's important to ask.) Those 2 ingredients make finding my favorite coffee really challenging and those I have found just don't have the magic touch you get at Java.
I've been to over 30 coffee shops in Seattle looking for white coffee and they all looked at me like I was crazy. LOL the "coffee capitol." Java Jump has exceptionally better options than Seattle.
We will always be Java fans!!!
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
