Little Miss Enchanted Pamper Parties Restaurant in Rodney

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#60 Aus 136 in Rodney
7
52 Rezension
Ambiente
7/10
Essen
7/10
Innere
7/10
Preise
7/10
Service
7/10
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Preis & Küche
$ Coffee Shop
Restauranttyp
Restaurant
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52 rezensionen
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Food: 1 Service: 1 Atmosphere: 1
Food: 1 Service: 1 Atmosphere: 1
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Erana Lodge
Quelle: google
2
5 months ago
Service: 1
Service: 2 Atmosphere: 2
Very disappointed with our mum and daughters pamper package. We drove almost 1.5 hours to get there and sat in a little wooden chair with a home foot spa which we dipped out feet in for a couple of mins, Some foot scrub put on our feet washed off and nails painted. Then moved to a different room to paint my daughter's nails. We didn't get nail art or cream/massage but she did put some impulse on my daughter's wrist, a sticker tiara and put some lip gloss on. Also the princess hosts aren't apart of the experience which doesn't actually say on the website I just assumed they were and the kids aren't able to pop a princess dress on either which again I just assumed would be part of the experience to have a little play and explore. But the whole venue isn't as per pictures online. Apparently these photos are over 5 years old and how the venue used to look before they moved to a new place. When I spoke with the owner she really didn't care and just said there was nothing to sort out that we received what we paid for. Just be careful that your experience won't be anything like the photos advertised. Will attach photos from the website which I thought we were getting vs what we received.
My friends and I recently took our 5 girls for what we thought would be a magical pamper party to celebrate their 6th birthday. Instead we arrived to a half finished run down retail shopfront with sheets as wall decoration. The environment is nothing like the photos online and very misleading. There were dress ups with nowhere to change, old dirty soft toys, no cafe as advertised and staff who seemed to have no idea how to deal with children. We were all very disappointed as we were given no prior warning nor was the change in location explained, we emailed the owner and have still had no response which tells you everything about their lack of customer service. My advice don’t book here.
A very disappointing experience for our 6 year olds. It is not a "pamper party" experience, it is some one painting nails in a jumble sale shop. Decor, toys, makeup was outdated. The energy of the hosts was lackluster, the interaction with the children was minimal and strained. I would not recommend the experience to anyone under any circumstances. Hi there, in response to your reply, we were a party of five little girls booked under one name and we have sent you multiple emails without response. Food: 1 Service: 1 Atmosphere: 1
Beyond disappointed with our experience here on 22 October 2023. Would not recommend to ANYONE. Attempted to raise our concerns with the owner privately in a very lengthy email which took a lot of time and effort. Received an acknowledgement advising a response would be coming the following day and more than a month later still nothing, even after a follow-up. Numerous concerns - appalling communication, no advice of change of address, terrible customer service - zero warmth or attempts to engage with our girls, pitiful food/drink offering, makeshift room which looked tacky and so far from the "magical" atmosphere promised. I will never use this business and would not recommend to anyone. DO NOT WASTE YOUR MONEY! Food: 1 Service: 1 Atmosphere: 1
This review is from an attendee point of view, as we attended a little girl's 5th birthday party at the venue. If you are looking for it, it in the back of the strip mall near the arts centre. Plenty of parking available. The decor is incredibly whimsical; all of the kids squealed with delight at seeing the room. What I liked is: it was not dusty, it was air conditioned, and it seemed well taken care of. They could have done with another staff member or with introducing the girls to the activities around the "garden" as one was busy with hair and one with nails. However, they did activities once they were done with the pampering. The time went fast, and the girls seemed perfectly happy. Overall, a magical experience and well worth booking.
avatar
Erana Lodge
Quelle: google
2
5 months ago
Shocking communication, and would not refund my money, even though they said they did. After trying to get a hold of them for weeks to get my money back and them saying that they had processed it through Stripe and it may take 5 to 10 business days to show in my account…. 16 days days later I ask for proof of reimbursement, yet they failed to get back to me. , coincidentally the money showed up in my account the day after I asked for proof of refund! And it was not from stripe!!! They were holding onto my money, pretending that they had refunded me, bunch of liars and scammers, I can see why they have bad reviews. And in response to you… why did you not reply when asked multiple times for proof of refund! You never sent proof/screenshot, you just said sorry I’m driving!!! And when I started demanding proof or I would charge back, the next day it was in my account!!!! You never reply to emails or texts and I see on other reviews there’s always an excuse for this. Sorry but it was handled poorly. Service: 1
become-owner-bg
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