Luce Restaurant in Charlotte

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#814 Aus 2944 in Charlotte
8.8
10 Rezension
Ambiente
8.8/10
Essen
8.8/10
Innere
8.8/10
Preise
8.8/10
Service
8.8/10
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Preis & Küche
$ Italian
Restauranttyp
Restaurant
Um
Luce is pretty near Discovery Place Science. Italian cuisine is recommended to taste at this restaurant. Try nicely cooked parmesan, butternut ravioli and veal chops at Luce. Here you will be offered good crème brûlée, tiramisu and ricotta cheesecakes. Order delicious prosecco, martinis or limoncello, it's a must when visiting this place. It is good to enjoy great espresso or good cappuccino. You can organize an anniversary, a wedding or a birthday party here. The positive aspect of this spot is that the staff is patient. If you want to experience enjoyable service, you should go to this restaurant. Prices are found attractive here. There is a cool atmosphere and cute decor at Luce. Google users awarded this place 4.4.
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Came here for my birthday -Rosa María was an excellent server!! She was super friendly, knowledgeable and courteous and so was everyone else!! Absolutely love my experience at Luce!🙌🥰 -the food was outstanding, super delicious😋 Service Dine in Meal type Dinner Price per person $100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Creme Brulee
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Riles
Quelle: google
10
2 months ago
Phenomenal all around. The ambiance and service were excellent. They start you off with bread and beans which were good. We got the calamari that was phenomenal. The wife got the Penne Positano. The sauce was heavenly. I got the Filet Mignon which was as smooth as velvet. Finished it off with crème brûlée. Everything was fantastic. Price per person $50–100 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Creme Brulee
We recently went to Luce Restaurant for my daughter's 16th birthday. She did all of the research, read the reviews and made the reservation. When you get to Luce, you have to go through the lobby of the Truist building because of construction outside. However, once you get in, you immediately notice the ambiance and atmosphere is well deserving of the great reviews. We were promptly seated and within a matter of minutes our server was over and helped us with the menu, drinks and answered all of our questions. The service was impressive and we never felt like we were being unattended. The food came out quickly and everyone in our party enjoyed their meal. When you look at the menu, it's touches on many tastes so you're sure to find something. Overall, the food, the atmosphere and ambiance were perfect. My daughter was very happy with everything and the staff did a wonderful job of making her feel special. Food: 4 Service: 5 Atmosphere: 5
I had high expectations for this place. But I Have to say one of the dishes was a little bit short from my expectations. I ordered the Osso Bucco which was very good, rich and good size. Instead of a side, I ordered half portion of the Pappardelle Bolognese which was just ok. It was lacking a lot of labor. I decided to mix the pappardelle with the Osso Bucco sauce and that made it much better. Service was great! I honestly wish I could give the bolognese more than 3/5. Osso Bucco 5/5. 9/10 I still recommend it! Service Dine in Meal type Dinner Price per person $30–50 Food: 4 Service: 5 Atmosphere: 5 Recommended dishes Osso Buco Milanese
My first visit is on January 12th, 2024. Service, taste, and atmosphere are good. Waiter frequently took care of us and introduced the recommended menu. Service Dine in Meal type Dinner Price per person $50–100 Food: 4 Service: 4 Atmosphere: 4
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Charles Hands
Quelle: google
10
9 months ago
The customer service here is A1. The staff made sure I was taken care of. The Caesar salad here is great. The dish with the penne pasta and shrimp was very tasty. There was a special dish during the time I went for lobster risotto, which was very tasty. The entrees could of had a tad more seasoning but was still good. If you like chocolate, the chocolate dessert is just about perfect. The crème brûlée was on point too. The space is small and cozy but not too small at the same time. I liked the lighting and atmosphere.
Will never go to back to Luce restaurant again. To give some context, I made a reservation for 3 guests total on Wednesday, November 15, at 5:15pm (quite early) , to celebrate my mother's birthday. I made this reservation one week and a half ahead of time, and I let them know about the celebration and that I was going to bring a special wine with us (I'm already aware of corkage fee). When we finally showed up, we were met with the most awkward cold service. Yes, we were received by a hostess, busser and our waiter (Alberti), but the way they treated us made us feel like we were unwanted there. I guess I was right with my gut feeling, because our server never poured us the wine after he opened it or showed at the table at every courseto check on us. Which was weird, considering how empty was the restaurant at the time we showed up (it got full eventually).On top of that, on every course, we were rushed to finish. They never asked about the food, except for one occasion. They would just show up rushing to pick up the plates when we were not even done. Fast forward, we were rushed with the desserts, had to wait for one of our desert wines that didn't show up on time, and just before we were going to order our coffees, the server simply placed a check without asking if we wanted anything else. When I told him that we wanted coffee, he told us that we had 10 minutes to finish, because he had a party upcoming. We ordered and the order was brought incomplete. This was embarrassing, because it was my mother who they kept missing during the entire service. That's no way to treat a guest, and on top of that, he dropped again a check with an imposed 20% gratuity for a party of 3. Yes, a party of 3, not 6. I tried checking the policy of gratuity, and no were did I find a policy stating an imposed percentage on a small party. I'm all for great tips, but it should always be for excepcional service, not for mediocre and cold service. And good luck if you bring that up, because the manager was no were to be seen. I also noticed how they were so warm and gentle with other patrons, but not with us. I have worked in hospitality since 2006, and I have never, EVER felt this marginalized at a restaurant. And the food wasn't even that great. I usually get pretty good service at the majority of places that I go, so this was pretty shocking to experience. If you want a genuine Italian restaurant, with amazing, warm and kind service and exceptional food, I recommend Dolce, EYES CLOSED. They will treat their patrons equally, no matter who they are. For a $300+ dinner, I expected great service. This place was subpar. **Edit: To the owner's response. While the reservation was at 5:15pm, we actually sat down at 5:25pm and if you're a business owner, you know that it's going to take at least an extra 10 minutes to order anything. So no, that's not almost 3 hours of dining. If you pay close attention to the check, you will also notice that we ordered many food items, plus consumed a full bottle of wine (hence the corkage fee) and two after dinner drinks to be consumed between 2 people (the third guest is a minor). You can't expect for two people to chug down an entire bottle of wine and 2 cordials in 1.5 hours. That's not realistic. 1.5 hours is an estimate, but that can change, depending on the amount of items to be consumed. We basically spent at your place $120 per person. I don't expect to have the staff attempting in many occasions, and on all courses, to remove the dishes that we were still trying to eat. You simply don't do that. Also, it would be a good thing to train your staff to ask if we want anything else before dropping the check. We were still not done ordering. One suggestiog that I can offer to you is to do what some of the best restaurants out there do when they're in a rush to flip a table: if the guest finish the desserts but are still not done because maybe they're ordering after dinner drinks, be gracious and invite them to have complimentary drinks at the bar. Service Dine in Meal type Dinner Price per person $100+ Food: 3 Service: 1 Atmosphere: 3
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Aisha C
Quelle: google
8
2 years ago
Celebrated a birthday at this beautiful location and wow was I impressed. The service, ambiance, food and drinks were all top notch. They even comp your parking pass. Excellent authentic Italian food - I can't wait to come back. Get the tiramisu! Service Dine in Meal type Dinner Price per person $50–100
I loved everything about this restaurant and will definitely be returning. I took my boyfriend here for his birthday, and it was phenomenal. The only thing I was not too fond of was the charcuterie board. However, that’s not the star menu item. The other appetizer we ordered with the mussels took me back to my time in Little Italy and how they serve their mussels and clams.This was my first time having risotto and it was a successful experience! Thank you for hosting us! I cannot wait to return.
Very busy but the staff and the kitchen performed incredibly well. We were lucky to get Cesare whose service was extraordinary. The "clams and mussels" appetizer was fabulous and the Eggplant Pasta Norma was a definite foodies' award winning dish. Loved all of it!! Service Dine in Meal type Dinner Price per person $50–100 Food: 5 Service: 5 Atmosphere: 4
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