Defently one of the best McDonald's in SA, clean, friendly staff, tasty food and staff caring for there customers going the extra mile to make sure there needs are met. Thank you for making my day!
Service
Dine in
Meal type
Lunch
Price per person
R 100–150
Food: 5
Service: 5
Atmosphere: 5
Operating an eatery or restaurant that has facilities that are not in working order is a violation of health and safety standards. We visited on 02 December 23 and couldn't use the ablution facilities, but the restaurant continued taking orders for sit-ins. We waited for almost an hour for our order, and the service was just appalling.
Service
Dine in
Meal type
Lunch
Price per person
R 350–400
Food: 1
Service: 1
Atmosphere: 1
I've had good McDonald's before, unfortunately this one's service is so bad, got a cold coffee once, the time after that me and a few friends waited for our coffee for about 45 min (yes it wasn't busy by the drive thru nor inside, judging by the amount of cars there were).
Atmosphere? New joke. Food? Like last night fried chips just reheated? Yeah no. Sorry.
Service
Take out
Meal type
Breakfast
Price per person
R 250–300
Food: 3
Service: 2
Atmosphere: 1
I got nothing, stood there for 20 minutes while half the staff was standing around chit chatting. Didn't even get anything.
Went to KFC next door and was in and out in 3 minutes 🙃
Service: 1
Service at payout (cash till) was poor. Cashier was rude & not friendly at all. The manager herself had such a rude manner towards the customer before me, just because her food (take away) was not correct. They made the whole situation out as if it was the customer whom had it wrong.
I waited long for my order & had to go find out how far my small order of only x1 big Mac burger
x1 double cheese burger
x1 large chill cheese fries
is.
Except for the helpful & friendly lady whom assisted patron's at the ordering stations, the rest of this establishments staff could do with customer service training. As well as how to be prompt with all food orders no matter how big or small.
This is 1 McDonald's which I will much rather avoid in future.
Not happy with the quality of service here. Waited 30 minutes for my order. Food was cold by the time we got it.
Service
Take out
Meal type
Dinner
Price per person
R 300–350
Food: 1
Service: 1
Atmosphere: 1
Worst Mc Donald's in SA. This is the 3rd time I stop there and every time I am deeply disappointed by the service.
Service
Dine in
Meal type
Lunch
Service: 1
The kids on the takeaway coffee are disgusting. We had hot coffee spilled all over our vehicle as the lid did not fit properly. Totally disgusted that I was left with a car messed with coffee and coffee spilled all over me on the way to a meeting. Am not impressed.
Food: 4
Service: 4
Atmosphere: 4
The signage to the place is very poor. Access road and the entrance area were poorly maintained, the grounds were not cleaned, waste plant materials were spotted around. Safety for guests was not taken serious here, e.g. there were no guard rails at the parking lot next to the dam, one could easily fall into water!
The couches and cushions were dirty, they had not been cleaned for some time. Although there was a backup generator, it was only switched on after guests complained. Most of the power sockets in the rooms were not working. Internet in the rooms was a serious problem.
Whilst the staff tried their best to take care of the guest, there was no dedicated client/customer relations officer at the facility. One could only wonder how a "5-Star" rating was awarded for a facility where there not even arrangements for a doctor on call!
I did not enjoy my holiday at this place. No value for money!
Service
Dine in
Meal type
Breakfast
Price per person
R 200–250
Food: 3
Service: 1
Atmosphere: 2
Waterfall MacDonald will never change shame with their poor service, They're very slow, unfriendly staff those behind the counters and managers/ supervisor . Hae maan please change guys it's been years with the same attitude.
