I attended the drive thru this morning for a steak, egg & cheese combo. I was asked what I wanted as a drink to which I replied a small coffee. I was then told that combo only comes with medium coffee. I told the employee that I didn't want a medium coffee if there was an extra charge for it to which she replied there wouldn't be.
So, I proceeded forward to pay for my purchase and then was handed my receipt which clearly lists the upcharge for the medium coffee. I questioned the charge to which the employee still responded with the fact that I wasn't being charged more.
Dear owner of this location, respectfully I ask that you educate your employees to not sneakily upcharge people while they're possibly on their way to work, etc. That's very poor business practice.
As well, all food I received this morning was barely warm which is another great disappointment. If I had the time, I would have returned to the location to ask for my food to have been reheated but that's just it, I was on my way to work.
For those of you choosing to attend this location, be sure to double check your orders that you're not being charged for unnecessary upcharges.
Service
Take out
Meal type
Breakfast
Food: 3
Service: 1
