As per usual we had breakfast at Spur on Christmas morning. We visited Minnesota Spur at the Point in Mossel Bay, as we did last year.
We arrived near 9:30. Despite the restaurant still being fairly empty, our drink order took very long. We ordered our food as soon as the drinks were delivered. We then waited for over an hour for the food to arrive. When it arrived, the food terrible. Everything, including the plate was cold, the chips were dry as if it had been made hours earlier, even the toast was cold. My friend's sundae on the other hand, was melting. Furthermore the portions were small and inconsistent.
Since we didn't want to wait another hour for the food to be delivered (hopefully warm and in better condition), we had to eat there. Despite this poor and frankly disappointing experience, the manager was only willing to give a 25% discount, for food which was ice cold, with over an hour's wait time. If I could go back knowing what the experience would be, I'd rather have cooked at home.
You don't even need a matric to cook and serve food, yet, it seems even this simple task is too much to expect from this restaurant, which should be used to doing it every single day. The waiter was very friendly, but a waiter should follow up on food and be the last step of quality control before it's taken to the customer. Having been a waiter in my teenage years, I would not have served this food.
Had service like this been given in Pretoria, the restaurant would close down. And high volume is not an excuse, as the restaurant was maybe 35-40% full.
I do not believe this is the service that Spur SA wants to give. Having grown up in Mossel Bay, and with the Point being a landmark of the town, it's sad seeing another franchise destroy the experience at the Point, which we hold dear.
Service
Dine in
Meal type
Breakfast
Price per person
R 100–150
Food: 1
Service: 2
Atmosphere: 3
This Spur is at most very average. In terms of cleanliness, they rank 1 star in my view. Upon our arrival, we found the tables and floor all over to be dirty. In the very least, a place should be kept clean. After we requested to have the table, seats, and floor where we were going to sit cleaned, we continued ordering. In terms of service, I have to say they were friendly and fairly quick.
However, management was completely uninvolved and did not at all do their rounds as at other Spur outlets. Unfortunately, the food was not all that fresh, and the meat was not prepared as requested. In terms of location, I think it is great being on the beachfront. Outside, there were only umbrellas at the tables, and the sun did create difficulties to sit there. It will help if they could put up a roof there as they do have a really great outside area that many restaurants can only hope to have.
I really hope they can sort out the issues they have. However, with an average score of 3.9 stars on Google and 1400+ reviews, I think that it is unfortunate that it tells a story about the place and the approach towards customers perhaps.
Meal type
Lunch
Price per person
R 500+
Food: 3
Service: 4
Atmosphere: 3
Pretty small portions at normal prices. The food was not exceptional, but it was good. Nachos with quacamole are more European style though, not Mexican. Service (runners and servers) was not very friendly, but at the register they were. Not great, not bad. Very nice view and parking nearby. Nice surroundings.
Service
Dine in
Meal type
Lunch
Food: 3
Service: 2
Atmosphere: 3
Did not eat but went for drinks instead. Service was good and we enjoyed our visit.
Service
Dine in
Meal type
Other
Price per person
R 50–100
Food: 3
Service: 4
Atmosphere: 4
Expect to wait 90 minutes for food.
4 of us had lunch at Spur. They didn't have enough menu's for us all, we had to share 1 between 4 of us. It was full, but not unexpectedly so for the time between Christmas and New Year. Our drinks came within 15 minutes, but the food took about 70 minutes longer (about 80 minutes after ordering).
There was no update ever given, except to say that because half our party ordered 10 minutes after the first their food would only come later.
The burgers were cold, with poorly done crust on the Chicken burgers. The portion of chips was small, and we got onion rings despite specifically asking it be left out.
The chips were done inconsistently, with one board having crispy chips and the others being slightly underdone.
The waiter was pleasant, the view is nice.
In general would not recommend. Poor service at a time when they should expect to be busy. A warning should be put up that your food will take >1h.
Service
Dine in
Meal type
Lunch
Price per person
R 100–150
Food: 1
Service: 1
Atmosphere: 2
We ordered take away, when I got there and the food was not ready I opted to wait at the door for the food. The staff were friendly but did not engage or interact with the customer any further than minimum. The food took and extra 20 min from my arrival there, we called in roughly 20 before I got there. The steak and crumbed mushroom were good but the onion rings and chips were very oily. The view is excellent but I feel that doesn't mean you should skip on the excellence of the food or service that Spur has set as a standard.
Food: 3
Service: 3
Atmosphere: 3
The food and atmosphere were good. It seemed like they were under staffed (as always) and their computer system was down. That resulted in us waiting an hour for our food from ordering. There always seems to be something wrong with the service, but the food is always good.
Service
Dine in
Meal type
Lunch
Price per person
R 500+
Food: 4
Service: 2
Atmosphere: 4
Recommended dishes
Meat Combo
Kitchen service was poor. Small portions that had to be rectified, steaks that were not made according to order, wings were dry and looked like it came of a bird that was more bones than anything else. Waiter was great tho.
Service
Dine in
Meal type
Lunch
Price per person
R 200–250
Food: 2
Service: 4
Atmosphere: 3
The food had hair in it and their chips were terrible and had black and green spots. At first I thought they were made with oil that had been used numerous times, the manager said it's seasoning which was odd as the chips were bland 🤢😞. The service was okay, friendly staff and the manager said he would take care of my plate. The atmosphere was okay the sea view was amazing 😍
Service
Dine in
Food: 2
Service: 3
Atmosphere: 3
Was great and very friendly staff and great food with the best view
Service
Dine in
Meal type
Dinner
Price per person
R 250–300
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Buffalo Wings
