We were in town for a wedding on July 15th, 2023. We decided to opt out of the free breakfast at our hotel to try the nice little Bagel Shop just a few steps from our hotel. As cam inside the shop was buzzing with a nice cool atmosphere. We put our order in and found a table. 10-15 minutes go buy and we see multiple orders coming out that was behind ours. We went to the counter after 15 min to see if there was an issue and boy did things go down hill fast. They claimed they had no record of our order and wanted us to reorder and pay again!! We had a number they gave us for our order and table!! I told them we have a restaurant and use the Square POS system as well. It’s very simple to pull it back up just using your name. Once they figured out I was more knowledgeable than them, they just wanted to get us out of the shop asap. They offered us two options, a refund or they would reprint they order and we would have to wait for another 20 minutes. We decided to wait so we could give a complete review of the food, atmosphere, and service. Overall the food was pretty average, the breakfast special sandwich was the best. A lot of sweet options including a bunch of flavors of ice cream. Overall a nice atmosphere, decent food, but the service from our experience was terrible and we were not the only ones having problems.
Food: 3
Service: 1
Atmosphere: 3
