Whilst moving down to Somerset West, the car gave some issues whilst travelling and we needed to stop for a bit. The staff helped us charge our flat phones, chatted with us, and the food was great. Made the reason for stopping less stressful. My daughter has low blood sugar and needed food too. We all enjoyed the ice cream treat before we left. Thank you so much to the staff, their friendliness and help.
Service
Dine in
Meal type
Lunch
Price per person
R 450–500
Food: 5
Service: 5
Atmosphere: 5
Waiting more than halve an hour for breakfast. No signage for male/female toilets. Food was tasteless and toast overdone. Managenent running around like a headless chicken. No order. No handwash or towel in toilet
Service
Dine in
Meal type
Breakfast
The staff needs to be more attentive to their guests. The burger I had was overcooked and the fries were very undercooked. The service from the waitress was good but it could have been better seeing that the shop was not busy. Just a question
Is it protocol for the manager to sit in the restaurant at a table while patrons are dinning?
Food: 1
Service: 3
Atmosphere: 3
We went to Rocky River Spur for our adult son and his friend's birthday on the 15th of January 2024. What a disappointment!
My husband and I arrived early. We sat there for about 25 minutes before the rest of our party arrived. Nobody came to ask if we would like something to drink while we waited. It had been an extremely hot day, and we were thirsty. We would have liked to order a garlic roll or something to snack on, too, while we waited. We couldn't even catch anyone's eye to ask. When the rest of our party arrived, it again took a while before someone came to take our order. We were all looking around to try and catch someone's eye to order. By now, my husband and I were extremely thirsty and hungry, and we were getting frustrated and annoyed.
Eventually, a waitress came to take our order. We told her that there were to be 2 separate bills and pointed out who would be on what bill. Seeing we had waited so long to be able to order, we all agreed to order our drinks and food immediately so that we could get it as soon as possible.
Bear in mind this is early on a Monday evening when they have a burger special on. This entices young families with small children, so one would think that the management of the restaurant would anticipate this and ensure adequate staffing, yet this was not the case.
We had ordered 5 beef burgers and 1 chicken burger for the adults and 2 Back to School meals for the children. 2 of the beef burgers were to be without cheese, but one arrived with cheese. We had secretly told the staff who the 2 guys were who were celebrating their birthdays thinking that they would get something special for their birthdays, instead, everyone else got their food and the 2 birthday guys sat waiting and waiting. When their food did arrive, it was 2 chicken burgers instead of beef burgers!
By this time they were so hungry, we told the waitress but they decided to just eat what they had been given. Very poor service indeed.
The food was tasty, but that was all that this Spur had going for them. We all know that tasty food alone does not make for a pleasant meal experience.
When our son ordered a Cappuccino, he got a Latté! Do they not know the difference, I ask myself?
I edited this review because I think it's important to add that on several occasions during the evening we wanted more drinks. Of course, no one had come around to ask if we needed anything so we again had to look around to find someone. Each time I happened to catch our waitress's eye. Instead of coming to the table to ask what we needed, she looked at me as if to ask 'What do you want?' Granted she was only about 3 meters away from the table but I felt very uncomfortable shouting my order to her across the restaurant. Very unprofessional and unacceptable! Not once during the evening did anyone come and ask if everything was ok or if we needed anything. A simple case of people not interested in what they are doing and doing as little as possible!
Our daughter-in-law went to ask if the 2 birthday guys were getting something for celebrating their birthdays at Spur. 2 small melted soft serve ice creams with candles on them were delivered to the table. If they don't serve adults anything special for their birthdays, they should just have said so, and we would have accepted that.
When the 2 bills arrived, there were errors on them with incorrect items being placed on incorrect bills. By this time, everyone had had enough of this whole experience so we just paid and left.
We are extremely disappointed in Rocky Road Spur and I doubt very much that we will go back there.
Service
Dine in
Meal type
Dinner
Price per person
R 100–150
Food: 3
Service: 1
Atmosphere: 2
Went to this establishment for my birthday with family and friends food was great nice presentation and flavour however food recieved at the table on two occasions were incorrect and due to relatively speaking slow service and coupled with being hungry and thirstly we decided to just eat and drink what was put infront of us overall service quality goes a very long way so please Sper Ceres ensure that you put your staff through the training they need to ensure this type of service does not cause any problems for customers and staff down the line i trust that this information was useful.
Service
Dine in
Meal type
Dinner
Price per person
R 100–150
Food: 4
Service: 2
Atmosphere: 4
Recommended dishes
Burger
After two dirty placemats, we ordered our meal. Weak milkshakes, they can learn from Steers. Goodie burger great but a mix up with the Chedda melt burger- came with mushrooms sauce. They offered to rectify, but scraped the toppjng off. Still good value for money. Friendly staff and efficient service
Very nice food and brilliant service! It's such a suprise to find a good restaurant in such a small town.
Service
Take out
Meal type
Lunch
Price per person
R 250–300
Food: 5
Service: 5
Atmosphere: 4
It's Ceres, not Cape Town so one needs to apply country standards rather the city standards but that being said, service was friendly, food was Spur-level & we enjoyed our time there except for the 20W LED spotlight that got directed into our eyes once load shedding started...
Food: 4
Service: 4
Atmosphere: 4
