Good selection, competitive prices but how do you only have ONE cashier working at 10:00 a.m. Saturday morning and no express lane? There must have been five-six unmanned lanes while I was waiting with my 5 items behind families shopping for the whole week. When I mentioned it to the cashier she just said "call corporate" and then the person she asked to get me the number just said "I don't have it" and walked away. Store policy is to transfer work from them to you.
I have been shopping at smiths/Kroger, 8180 Las Vegas Blvd, for three plus years since I moved to a nearby condo. I was quite happy with the store and people working there until Wednesday January 17, 2024 when I encountered a very unpleasant incident with two workers there. After I had a bad morning with some useless folks at my place, I went on a weekly grocery shopping to my regular go to smiths.
Now I’m not sure whether these two have no common sense or try to practice what little power they may have or their company’s brand new rules that they must follow. For 3 years I shop there, no clerk/cashier (except once with a new worker) asked for my ID when buying alcoholic beverages. I assume they/store have waived my ID showing requirement for obvious reasons: that I’m an old asian with natural gray hair and I shop there regularly/weekly. Anyone with some sense would see that I’m not young (though I wish) or thuggish or criminal that they must not only check my ID but scan it! Scan my ID for what? Anyway, I was getting a cheap bottle of Kroger brand vodka with my weekly groceries and this checker with covid time mask (I’ve seen him before) wants to see my ID. I don’t usually carry my ID to a local grocery shop but luckily I had my ID that day so I gave it to him to check, which was fine. But what came next angered me. After he checked my ID said he had to scan it and I said, “no no no scan”! And he looked at a big and tall woman, perhaps his boss, who was helping bag my groceries, for approval and she told him to scan the ID or else I can’t buy, the cashier repeated to me, sorry either scan your ID or you are not buying it. Needless to say I was perturbed at such ridiculousness and had enough of it. I said, okay fine, I am not buying and I left everything including groceries and I left the store. The Woman said, “I hope you have a nice day” behind me and I said “I hope you don’t for ruin my afternoon.” I am sure they didn’t have fun putting back the groceries to where they belong.
I am sure these two told their stories and lies to their upper managers while checking and showing the picture/video of me, thank god there’s video so they can't lie too much, LOL have fun! Oh I noticed they didn’t send their usual emails with ads and digital coupons, which is just fine, don’t worry I won’t shop at your place anymore!
**I have a suggestion to the store and to the company, if they ever can see and care. Be consistent, if you must check ID and “SCAN” ID on 65 plus known seniors, which is stupid, ridiculous and nonsensical, do so consistently and don’t waive as you did to me for all these time and put up signs in the store and train all workers that they must follow these nonsense ID check and ID SCAN to all seniors at all times!
This store is a joke. They watched me forget to grab my bag instead of letting me know so when I went back to go grab it, they refuse to give it back to me. This place is a joke, and these people are not professional.
Store has gone done, help is mill, staff mostly rude. Don't carry alot of what was available when it was even food for less. Lousy store. Go to albertsons
