I ordered an Iced Americano and received luke warm watered down coffee with no ice. I was really disappointed and decided never purchase from a Starbucks inside of this grocery store from now on. I thought I'd be more efficient since I was shopping, but regret not going through the drive thru of another Starbucks literally across the parking lot.
While I visiting dozens of Starbucks locations every week and writing reviews on them, providing mostly 5-star assessment, I can determine all other locations which providing services much better than this location. So compare to others, it is the same tea, but without Famous Starbucks Coffee Company Culture and Values.
Drive through staff were rude and my order was 3 items. I was $2 short on the full order I literally live a block away. my coffee and one of the other items were completely paid for and the 3rd item partially paid for. the lady had given me my coffee and demanded I give her back my coffee (mind you the coffee was completely paid for already.) I said look I live a block away you already took the $14 off my card you hang on to the other 2 items (that I paid partially for already) I'll be back in 5 min with the $2 and pick up those 2 items. she proceeded to argue with me and yell at me. I drove off with my $14 cup of coffee was back in 5 min with the $2 and she said she voided the order and I couldn't get the rest of my order. And none of my money was refunded to my card so I paid $14 and some change for a vinti Carmel frape. I'll never go there for coffee again I'll travel to a farther Starbucks or go to Dutch Bros. From now on
Food: 1
Service: 1
Atmosphere: 1
Kettleman/lower sac branch #17 The whole staff crew welcomes me quality service,if I was in a 5 star club floor hotel, they've done excellent 👍 since I first walk in as a new customer, a polite beautiful smiling worker approach me by nick name Mena, I new then behind her co-workers who was working synchronized together like a well oiled machine, a must daily stop before I go fishing or other misc, thing, they open early enough,so there's no reason what so ever that I didn't have my coffee 3 3 with a well toasted plain bagel with cream cheese,
When this location is open I like the drive up option. I stopped coming because it was always closed. I hear it’s from lack of staffing. Besides the closer, when it’s open my drinks are always good, haven’t had any issues.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
So the hubby and i wanted drinks before heading home. The cashier Carter was the only one there and seemed a bit stand off when we got to the register. my husband ordered his drink and then i ordered mine, both with extra whip and mine with extra caramel. after i paid he got to work making them, he never gave my husbands any whip liked we ordered and didn't put the extra caramel like i asked on the cup. when i corrected him about it he rolled his eyes and sighed as he pored the drink out to add the caramel on the cup and then refilled the cup with my drink and put very little whip that was flat with lumps in it. after he placed the cups down and walked away. i did not like the drink at all and my husband was upset his drink was barely warm when he asked for it to be hot. i have never had a bad experience at a Starbucks until today. this was very disappointing.
This licensed Starbucks is the worst I've been so far. No acknowledgements, long wait with just one person ...unfriendly and robotic service overall. This is the safeway location.... go across the street for the real Starbucks. Licensed here should be pulled or / and retrained completely! Same employee as the one that is referenced by the previous reviewer.
