I got the dragon fruit lemonade refresher free for my birthday. Was absolutely amazing, as always!😋😏
Service
Take out
Meal type
Other
Food: 5
Service: 5
Atmosphere: 5
I loved this location until today. I normally have 4 and 5 star visits. The staff is normally friendly but it was a problem from the moment I started my order today until finish. I pulled up to the drive thru and asked if they do special drink orders. I tried a new drink at a different location this week that I really liked. They told me that as long as they have the ingredients , that they do special orders. Whoever took my order at the drive through didn’t really sound thrilled about doing it but she said I could so I gave her the ingredients. I did forget to say the size I guess probably because I’m not used to doing special orders. She also forgot to ask me which size I wanted so we were both at fault there. I get to the window, pay and give my tip. She handed me either a tall or a grande and so I asked to switch it to venti realizing we both forgot to mention size. She didn’t seem too thrilled about that either. There was also another girl close by named Ashley who had attitude written all over her face. They hand me a venti. I take a sip and it was watered down. I specifically asked them for light ice at start of order. I had to turn my vehicle around, park and go in because I wanted a refund. Another Barista, unsure of her name starts giving me a hard time about wanting a refund. She kept offering to make me a new one. I said no, I don’t pay this much for a drink for it to be watered down. I told her I asked for light ice. With a smart tone, she said, I gave you light ice. I responded that if you did, I wouldn’t be complaining right now. Then Ashley comes over and I also told her I wanted a refund. Finally she said to put your card in. She also had a smart mouth and proceeded to tell me she made the first drink fine and when I asked if they also put the tip I gave, back on my card, her answer was, I don’t know, with a rude facial expression and tone. They could have just honored my request for a refund but they chose drama. All I wanted was my money back and to go to a different location. They had me so angry to the point I was shaking and then they acted as if I was the problem. I never had that much issue getting a refund before. It was a total of three employees that seem like they don’t really care to provide quality customer service. Not sure where the good ones went but now I don’t want to return to this Starbucks. It was bad enough all that went down and I was treated with such disrespect and then there were several customers that were close by hearing our interaction. Kind of a humiliating experience. Starbucks makes tons of money. Not sure why I had to go through that to get my refund.
Service
Take out
Food: 1
Service: 1
Atmosphere: 1
Amazing, beautifully laid out Starbucks! The staff was so attentive and generous!! The cashier as well as the barista did not have a problem with me explain how to make my Mom as well as, my customized Frappuccino's! Even happened to stop by on their 1 year anniversary!! Beautiful Starbucks and excellent staff! I will make sure I stop here on my travels again! Thank you!
DR NICOLE
Service
Take out
Meal type
Other
Price per person
$10–20
