My mobile order used to be spot-on most of the time but in the last few months it has dropped off to 50% right. Part of the problem is that their label printer cuts off the left side of the label so they can’t read the specifics. I have been told that they make the orders from the screen vs the label but my drink has been wrong more than it has been right lately. Super friendly and helpful staff otherwise. I just want the drink I ordered when I get home. 😊
Food: 4
Service: 4
Atmosphere: 5
Terribly slow here. I waited fifteen minutes for a drink, only to have to ask for my drink and it was still made incorrectly. I understand this is a busy location because it serves all of the cave creek area, but my drink had three ingredients in it. I repeated them so many times. Its one thing to be absolutely bumpin and blank when a customer needed help, but this experience was not great. :(
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 4
Please know that this review is solely based on one girl at this location. The other employees are fantastic, their coffee is good. I asked for caramel apple and she said they were out. I just got it yesterday but I’ll take her word for it. So she says they can do apple juice for the flavor instead, I said ok. Perfect. She said they do caramel drizzle on top, I said “can you just do caramel sauce in the drink?” (Like a few pumps, not just a drizzle) She’s like “no, we’re out of caramel apple.”
“I know, but can you do just the caramel sauce in the drink?” She’s like, “we’re out of caramel apple, we only have caramel sauce.” I ended up not getting a drink because this gal apparently has no sense and can’t understand simple english. Please train your employees better… it wasn’t a complicated nonfat soy sugar free crazy foo foo drink…
EDIT: 12/17/23 I ordered white chocolate peppermint mochas and after I drove away I realized they’d forgotten to add peppermint, too far away to go back and have them remake.
Service: 1
These guys are the coolest! Always right, always hot, always on time with my Door Dash coffee and Banana Nut Bread! My favorite Starbucks location ever!
Service
Delivery
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
This location was extremely busy this morning. The drive-through and in the store were packed! Everybody in Arizona wanted coffee from this location this morning! Lol!!
The AM crew were amazing! Through this crazy busy time, the staff were all professional and my order was right! In addition they were able to get though all their customers in a quickly timely matter. Impressed. 😊
Tamara saved the day. If she hadn’t come out and been so kind this would have been a 1 star review. Someone give her a raise! Ordered online & ended up waiting about 35-40 minutes inside. The barista making our drinks didn’t make eye contact or speak even when I was clearly getting frustrated about no update and waiting at the counter. Finally someone who I assume must be the manager (Tamara) who was just as surprised as us that we were still waiting for our order. Thankfully with her help the rest of our drinks came out in 5 minutes. Bella didn’t even call the last one just set it out and I said excuse me was this for Mia? She said yeah it usually says on the label. Maybe just say the name when you set it out like you did for alllll the other orders.. huge shout out to Tamara for saving the whole experience.
Service
Take out
I ordered my drink macha late it looked full when I beat it was super empty I came back to tell them .. and I didn’t stop I went to the window... then they left me waiting for about 7 minutes and there wouldn’t be the window I told them what had happened I paid 7 dollars for my drink so they can give it to me in half and everything else was foam ... the only thing they told me was the other wing don’t go over the box you have applied it for a year and this had never happened to me before
Service: 3
Atmosphere: 3
This is what shopping should look like. This amazing mall continues to reinvent itself combining amazing stores, delicious food all with an amazing appearance & atmosphere.
Food: 5
Service: 5
Atmosphere: 5
