For some reason the employees at this Starbucks are trained differently or not trained properly. I ordered a vanilla sweet cream cold brew (pretty common drink) and they gave me a cold brew with cold foam and told me it was the same thing. Even after showing pictures of what the drink should look like on the app, she continued to argue with me. Finally they remade it, but basically made the same thing again?! At the end of the day, the coffee was fine, but I paid $6+ for something I didn’t order.
Price per person
$1–10
Service: 1
Starbucks is not the issue, it’s the barista. This is my second time dealing with the same barista (middle aged Asian lady) and she is just incompetent and oblivious to her surroundings.
My first experience was standing around for about 15 minutes waiting for a mobile order while being literally the only person by the pick up area. After a walk in customer ordered and received their drink I asked about my mobile order and she said she had no orders come through. Turns out her printer was out of paper. I understand that happens but I’m literally hovering around. Does it seem normal to just linger around a Starbucks pick up area in the morning for no reason? By the time she made my drink almost 30 minutes went by and it was made incorrectly on top of that.
Today marks my second experience w the same barista. I was excited that it’s finally pumpkin spice season. Official Starbucks release is 8/24, today is 8/25. I was about to make a mobile order but didn’t want the same thing to happen from last time so I went inside to order in person. Again only person in the entire Starbucks area waiting at the register for about 3 minutes before the barista even acknowledged someone standing there. I was in her field of vision while she was doing inventory but whatever I just want my pumpkin spice. Turns out the barista doesn’t even know what a pumpkin spice late is. So I asked when they will be doing them and she had this blank look on her face as if she’s never heard of this signature drink of theirs. I double checked the app just to make sure it’s available to order at this location and it is.
Someone from corporate needs to either replace this barista or give her some training
Food: 1
Service: 1
Atmosphere: 1
Drinks and food are great… the problem is that there is zero customer service.
Waited- not greeted, no customers are there at all waiting for drinks… makes no sense. Barista is just cleaning or doing other things, ignoring me- very odd. After waiting a while I just walked away. Not sure what’s going on there- but you won’t ever be able to even order something.
Service: 1
The staff was extremely nice. Even being understaffed. I didn’t want to bring my drink back because it was the wrong temperature hot instead of cold. But the manager said no worries I was relieved and very satisfied. My drink also taste better than a Starbucks a few miles away I got yesterday Being that I’m from out of town.Little acts of kindness really do help peoples days. Thank you!!!!
Service
Take out
Meal type
Other
Price per person
$1–10
My experience here was awful. I wanted a Vanilla Sweet Cream Cold Brew with a blonde shot, the worker said what is that? Then said, brown sugar? I said, no, a blonde shot... espresso? I asked for a hot Pikes Place, she told me there was no Pikes Place and then offered me...Pikes Place instead? When I was rung up, the screen said "Decaf" as my order description, so I asked the worker why it said that, nothing that I was ordering was decaf? She said no problem and not to worry about it? I watched her pull out a jug of premade coffee with a red lid and dump a bottle of what appeared to be cold foam and not sweet cream. She handed me the coffee with the foam spilled down the sides and no napkins. My Dad who had the Pikes Place said it tasted old and my drink didn't taste a bit sweet, as she put the vanilla pumps in for a smaller size. I was rushed and frustrated by this point, so I asked her for my coffee to be sweeter and she told me she already put the sweetener in. She did comply and put in more and added my sticker to my cup which said "vanilla cold brew blonde espresso decaf". I feel like she had zero clue to what she was doing and I will never go back there for coffee again. I have been a Starbucks customer for many years at other stores and decided I wanted to treat myself today, I should have saved my money and had a coffee at home..
Ordered a drink, received the wrong drink and was then repeatedly told I was wrong about the ingredients in the drink I ordered. Proceeded to show the cashier the actual drink I ordered, and they said "that's new to me" and still didn't fix the drink. Great service 👍
Service: 1
Store attendant made us wait to order drinks while she put away and price inventory. Additionally once the order was placed she was on her phone texting while I was trying to pay. You guessed it, she didn’t send the transaction to the payment terminal. Once I told her there was nothing on the terminal, she looked at the screen and tapped the botton.
Service
Dine in
Meal type
Other
Price per person
$1–10
I placed my order, went to the side of the counter to receive order. As the old white man was placing the lid on my cup, his thumb went into my coffee! Then he said "I hope you enjoy your coffee". I threw the coffee into the outside trash and will never order from them again.
