The Bike Lane Bicycle Shop and Brewery Store in Reston

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#11 Aus 151 in Reston
9.7
493 Rezension
Ambiente
9.7/10
Essen
9.7/10
Innere
9.7/10
Preise
9.7/10
Service
9.7/10
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Preis & Küche
$ Coffee Shop
Restauranttyp
Store
Rezensionen
493 rezensionen
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Katie Ross
Quelle: google
10
3 months ago
I am so impressed by the customer service. I am a HS teacher who brought her student’s bike in having NO IDEA how expensive repairing a bike would be. From the start, Mark was extremely kind and encouraged me to bring the bike in. He glanced it over and filled the tires before I took it to the amazing Richard. I explained my tough situation and he was so generous. He made sure I was able to afford the repair and got it to me the same day. It was a stressful day at work and I could not have appreciated more the help I got from both amazing employees. This will be my family’s only bike shop from now on. Big bonus is the brewery too :)
I went in for a bike fit for my new to 2015 Trek Madone 9.5 Bill the bike fitter was excellent in every way! His knowledge, experience and down to earth personality. Made it very easy to work with. I really enjoyed my time and walked away with more knowledge. Everybody I met or interacted with was very pleasant. I would definitely return and highly recommend Bike Lane Reston Thanks Bill
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Vivian Lu
Quelle: google
10
2 months ago
I have 0 knowledge about bikes. I went here and was helped by Todd and Michelle, who were both incredibly lovely and kind! Got a bike so I don’t have to walk 4 miles a day anymore to run my errands. Oh, and the pho here was really good too! The vibes were chill. You won’t regret buying your bike from this place. They’ll even help you maintain it if you bring it back after purchasing from here. I’ll be back again one day for an upgrade once I get good :)
Stellar customer service, both for bike repair and shopping for a bike for my kid. I love riding but don't know how to maintain a bike. I really appreciated that they didn't talk down to me or upsell me with unnecessary stuff or service. Maintenance was done much sooner than I expected, and the quality is perfect. I'll be going here for all my bike-related business from now on.
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Kristin Meyer
Quelle: google
10
7 months ago
Customer service is outstanding!! Everyone was very knowledgable about the products and our sales associate steered us to the right bike for my son. I highly recommend anyone looking to purchase a bike stop in and see what this place is all about; you'll be glad you did.
One of the highlights of this shop is that there are no stupid questions. I often ask mechanics about what i can do better for road bike maintenance and the Bike Lane has consistently provided me with great guidance and service. Their staff is always helpful and they have a great variety of tools and parts priced very competitively to what is available online. If you want to ask a question, grab a beer or coffee, or drop by for one of their events. I recommend the Bike Lane.
I took my tricycle to them for an assembly. They did great job putting it together. I was very happy with their customer service, they not only did a great job putting it together but also helped me to load it in my car.. I will recommend them to my friends and family.
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Jennifer Glynn
Quelle: google
10
3 months ago
Rode in to get my son's bike tuned up. They were able to fix it while we waited - had a delicious latte :) and he enjoyed the lemonade and grilled cheese. So fun to have a local bike shop to support. Staff were very friendly and helped us pick a new helmet out and answered lots of questions.
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Mandy C.
Quelle: google
10
9 months ago
Great service & bikes arrive in good condition! I got my Checkpoint in 2021 & Domane in 2022. Owner is friendly as well. They are willing to work with you. They also send you good promotional emails if you buy your bike(s) from them!
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Brent Kynaston
Quelle: google
10
7 months ago
Top service team in the world. Best products. Passionate, knowledgeable staff. Absolutely one of the best bike shops in the world, accessible from the Washing and Old Dominion cycling trail. I love this place!! The photo I'm including is of them giving me the most amazing bike fitting after purchasing the new triathlon ride.
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