I'm usually very satisfied with Wawa's food & service. Today, (Mon 2/26/24 at about 10am) however, was an exception at the Harleysville PA location. When I stepped in line to pay for my purchases, the gentleman ahead of me was just finishing up. As he left, the 2 women at the registers started to criticize his attire and then gossiped about something regarding his personal life. All the while, ignoring me. I said hello - I was ignored. The blond woman rang up my purchase as they gossiped, without acknowledging I was there. Then she just put her hand out waiting for my money, still not looking at me. When I didn't hand it over, she looked at the register, gave me my total and finally looked at me.
I quickly paid & left with a very bad taste in my mouth. Wow! So inappropriate and disrespectful of the gentleman ahead of me & myself. I realize Wawa check-out people are not "professionals" but they do need to display some level of professionalism. How about, saying hello to and engaging with each and every customer in a friendly manner. And Not gossiping about the previous one while others nearby can hear everything you're saying.
These two woman should be reprimanded and ashamed of themselves.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 1
3rd try and messed up again. Ordered the Buffalo chicken cheese steak. Not custom, just the default offering. Sandwich had Provolone instead of Pepper Jack and was sprinkled with Parmesan cheese. Worst Wawa ever. Wish the old location was still open. Never ordering from this Wawa again. What a shame.
This is about my 5th time here. Sandwhich was not well made any of the times I've stopped here. One time the order was wrong. The most recent visit they had an employee blocking the food pickup area and never called my number. Probably won't stop here again. The Wawa on Big Road in schwenksville is far superior.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 2
The sandwiches were the absolute worst I have ever had. The roll was so bad my wife tossed the roll and ate only the meat. The panini bread was so hard I couldn’t even chew it. Can’t imagine how the pizza would taste. Wawa, you suck!!
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
I work 2nd shift. And love my wawa coffee. For some reason this wawa doesnt like to brew their coffee. Im lucky to get a Regular brew coffee let alone a a Medium or Dark brew like I prefer. These guys are really stomping on wawas reputation as the great place for coffee.
Ordered a shortie and it was the worst Wawa sandwich I’ve ever experienced. The chicken salad was soupy, the pickles were flat tasting and the onions were cut in all kinds of weird shapes and slivers. The roll was kind of hard too. When I opened the wrapping the whole thing flopped open and there were onions everywhere and dripping chicken salad. On top of that, I waited for the sandwich and watched people who ordered after me receive their orders before me- I inquired and the girl behind the counter said “oh yeah, here it is”. It had been sitting there and no one called me? I loved the sandwiches at the old location. Today, my first sandwich at the new Wawa was not so great.
Pure Incompetence.
Self checkout gave an error and needed and override. The cashier "didn't know the pin" and said to come to the register. Time wasted. She scans everything and then the food slip and says it's cancelled and I need to go back and reorder. Said nope and left.
Called the manager and when I explained the situation, instead of the first words being "I apologize", she started giving me a speech on how the employee is new, how the food WASNT cancelled and just needed to be voided on the self checkout. All this self-justification of the situation. When she finally stopped talking, I said this whole call you justified the events but not once apologized for the experience. All I was looking for.
So that tells you the lack over training, customer service and care. Don't let the fancy new store fool you.
Messed Up Again! Italian Hoagie wirh oil/vinegar, with side of hot peppers. I got mayo and 2 long curly hairs. Seriously? Female behind counter cannot read.
This is one of the best Wawas I have ever been to! They have a beer cooler, and everyone is super polite. There is an employee there named Anthony, who goes above and beyond everytime he is my cashier! Everyone there is awesome, but Anthony goes out of his way to make sure my experience is awesome, and this always encourages me to come back to this store!
